If you need to reboot your individual eeros or your entire network, it’s as simple as tapping a button in the eero app (min. eero app version 2.10.0).
Why would I reboot my eero?
While most customers never need to reboot their eeros, power cycling your electronics is a common troubleshooting step. Also, for your convenience, being able to reboot your eeros from the app means you won't need to unplug each individual eero.
Some common reasons to reboot your eeros:
- You sense slow speeds on your network
- You’re having an issue with one of your connected devices
- A connected device is connected to the wrong eero
How do I reboot my eero?
To reboot your eero in the iOS app, open the Home tab and tap on the Online status button in the top center of the screen. Tap on the eero you’d like to reboot to open its options menu, then scroll down to “Reset.” Tap on the Reset button and then select “Restart eero” from the list of sub-options available.
To reboot your eero in the Android app, tap the eero you'd like to reboot from eero app Home screen and scroll to Restart eero. On the Restart eero screen, tap the blue Restart eero button to begin the reboot. Doing so will immediately start the restart process, thus taking your eero offline momentarily as it powers back on.
Note: If you restart your gateway eero, it will take your eero network offline.
How do I reboot my eero network?
If you’d like to reboot your eero network on the iOS app, take the following steps:
- Open the eero app and tap on the Settings tab
- Scroll down, find and select the “Advanced” option
- Scroll down to “Reset” at the bottom of the Advanced menu
- In the Reset menu, tap “Restart Network,” then tap “Restart Network” again to confirm
If you'd like to reboot your entire network in the Android App:
- Open the eero app
- Tap the menu button
- Tap Network Settings
- Scroll down to Advanced settings
- Tap Restart network
- Tap the blue Restart Network button
Doing so will restart your entire eero network, which will momentarily take your network offline.
Help! I'm unable to reboot my eero/network from the app.
In order to reboot your eero or network from the app, it is required that your eeros are currently online. Before power cycling your eeros, we recommend checking to see if your Internet Service Provider is experiencing an outage.