Internet Service Providers (ISPs) offer a variety of configurations when connecting to the internet. Like every other region, the EU has its own specifics when it comes to optimizing your eero setup. Typically those differences are based on limitations and requirements by the upstream connection. In most cases this means that an additional adjustment is needed on your ISP-provided equipment.
A general specification for the EU market is that most providers require their equipment to remain under the default settings in order to preserve the proper functioning of the service.
This can be due to various protocols that the ISP equipment uses, or other security restrictions applicable to their equipment. As of the release of eeroOS v6.6.1 and eero App version 6.13.0, eero Pro 6 and eero 6 now support PPPoE which is used by some ISPs in Europe. For more information on PPPoE and how to enable it, please see the following article.
Here are some of the best practices when it comes to configuring your eero network in the EU.
Please Note: As of the release of eeroOS v6.6.1 and eero App version 6.13.0, eero Pro 6 and eero 6 now support PPPoE. For more information on this feature and how to enable it, please see the following article.
Setting up eero in the UK
A common practice in the UK is to use various authentication and security protocols on the ISP equipment. Fortunately, we are often provided with several options that can help us adjust the eero network to fully cooperate with the already established configuration.
Most service providers offer TV+Internet access packages, which means that we need to Double NAT the network. In other cases, we need to implement wireless TV boxes to the eero network, such as Sky Q for example.
There are certainly many possibilities for this market so we strongly recommend checking the full article linked above.
Setting up eero in France (French version here)
Most ISPs in France do not have specific requirements to set up your eero system. Some of the most common providers (Orange, Vodafone, Bouygues, Free, SFR) support some very user-friendly equipment that can easily be adjusted to cooperate better with your eero network.
For the setup process you may need to provide the MAC address of your eero unit to your provider, as some use security protocols that require each new routing device to be added manually to a list. If you come across a setup error after following the in-app instructions, please reach out to our support team for further assistance with this.
In some cases, the ISP-provided package includes TV service. In these instances, we need to keep your ISP equipment in its default state instead of putting it in Bridge mode. Still though, disabling the wireless signal of the box is needed.
We strongly recommend disabling any Wi-Fi networks running from any other routers that you may have, and this applies to France as well. Please refer to this article for more info on the topic.
Setting up eero in Germany (German version here)
Although PPPoE is very common in Germany, some of the most common ISPs (Deutsche Telekom, Vodafone, O2) often provide the needed flexibility for eero to function properly. For instance, most modem-router combo devices provided by Deutsche Telekom or Vodafone support Bridge mode and/or disabling the Wi-Fi network of the unit.
For most models, there is a dedicated Wi-Fi button which you can use to easily Enable/Disable your wireless signal. If there is no such button, the service is often provided with a companion app that you can use to disable the signal and make additional changes if needed.
You can find more details on the specific ISP requirements in the German version linked above.
Setting up eero in Italy (Italian version here)
Since the majority of Italian ISPs require PPPoE authentication on their equipment, setting up your eero in a Double NAT configuration is often seen on this market.
The above is valid for some of the most common providers (Vodafone, TIM, Fastweb, Sky, Wind tre, Eolo). While setting up eero with PPPoE sounds complicated - it is not. Once you have followed the onscreen instructions from the app, you need to follow some basic guidelines such as keeping your main eero directly connected to the ISP box, while also disabling its Wi-Fi network.
In most cases you can disable the wireless signal via the standard way - connecting to your modem/router via a browser, then toggling the option in question. If not, the ISPs provide a built-in platform that makes those changes very easy to do. For example, Vodafone IT let's you manage your station via a dedication platform (http://vodafone.station/).
You can find more detailed information in the Italian version linked above.
Setting up eero in Spain (Spanish version here)
Spain is not an exception and just as the other countries in the region most ISPs here also require PPPoE authentication or its analogs. This is the reason why most of the networks in Spain are setup in a Double NAT configuration with the Wi-Fi signal of the upstream device (the one provided by the ISP) being disabled .
Most models provided by common ISPs (Movistar, Vodafone) often have a dedicated button to disable the wireless signal. This is the best scenario as the service provided is often TV+ Internet which means that putting the modem/router in Bridge (Modem) mode could affect the TV part of your service.
Check the Spanish version for more details on the matter.