I have a TP Link TC-7610 modem and I’m experiencing issues with my eero network

If you have a TP Link TC-7610 modem and are experiencing the following issues with your eero WiFi system, you may be experiencing a bug:

  • Inability to connect to streaming services like Netflix
  • Poor picture quality with video streaming services like Netflix
  • Skipped or dropped audio through music streaming services

It has been determined that this modem is not interoperable and not recommended to be used with the eero WiFi system. If you wish to continue to use your eero in your home, it is recommended that you either purchase or ask your ISP to provide you with a new modem.

For any other questions, please contact eero support.

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