Remote Network Management (RNM) for Custom Installers

Remote Network Management (RNM) is a tool that allows Custom Installers to check on network health for all their customers and troubleshoot issues from anywhere. Custom Installers can now easily set up customer networks using eero’s mobile app, and then transfer these networks to their Remote Network Management Dashboard at any time.

For more, see this blog post.

Getting started

If you are a custom installer and are looking to set up eero's RNM, please see the instructions below:

How do I set up RNM if I have already created an account in the eero app?

1. Open eero’s mobile app.
2. In the mobile app, go to Settings and then Account and verify your email address. Use the same email address you use to log into pro.eero.com
3. Go to dashboard.eero.com and follow instructions to log in.
4. Once you log into the Remote Network Management account, complete the transfer of each network to your dashboard by selecting Finish setup in Pending Networks section.
5. Once you do so, you — and other members of your team — can all access the necessary tools to help manage your customer networks.
6. Once you’re set up, you can always access your network by going to dashboard.eero.com OR click on the Remote Network Management tab when on pro.eero.com.

How do I set up RNM if I haven't already created an account in the eero app?

1. Download eero’s mobile app.
2. Sign up for the eero app using the same email address you’ve used to sign up as a Custom Installer.
3. During the sign-up flow, be sure to click verify by email instead of verify by phone.
4. Go to dashboard.eero.com and follow instructions to log in.
5. Once you log into eero’s Remote Network Management account, complete the transfer of each network to your dashboard by selecting Finish setup in Pending Networks section.
6. Once you do so, you — and other members of your team — can all access the necessary tools to help manage your customer networks.
7. Once you’re set up, you can always access your network by going to dashboard.eero.com OR click on the Remote Network Management tab when on pro.eero.com.

How do I set up RNM for my technicians?

1. Invite them as a technician from the pro portal. They will get an email to create a password in pro portal.
2. Once they’ve created their password and can login to pro portal, they need to download eero’s mobile app.
3. See instructions above.