If you purchased the eero Starter Bundle (includes the eero Home WiFi System, Arris SB6190 modem, and two years of eero Plus), please follow the instructions below. For standard set up instructions, see this article.
Step 1: Download the eero app for iOS or Android
Download the eero app – you can find it on the Apple Store or Google Play. eero supports both iOS and Android (check here for details on the versions we support). You’ll need the app to set up your eero network. You won’t be able to set up your system on a web browser.
Step 2: Set up your new modem
Follow the instructions provided with your modem to set it up and activate it with your ISP (this step varies by provider).
If your ISP asks for the MAC address of your new modem, you can find that at the bottom labeled HFC MAC ID.
Step 3: Set up your network
Create an eero account and follow the instructions in the app to set up your network. For more detailed instructions, visit our setup support page.
Step 4: Activate your eero Plus subscription
- Locate your activation code provide via email after your purchase.
- Open the eero app and tap on the menu icon in the top left corner of your screen
- Tap on “eero Plus” in the menu and click on the bottom button to get started.
- On the payment page select a “Yearly” subscription, add a credit card, and enter your activation code in the “promo code” field.