Quite a few ISPs in the UK use PPPoE. While eero does not support this specific protocol, we do have a work around to setup an eero system in this configuration. The general method of setting up eero with PPPoE is to double NAT your eero network. While it sounds a bit complicated, double NAT-ing your eeros is fairly simple.
How to setup your eero in double NAT
If you have a separate router and modem, don't plug your gateway eero directly into your modem, as the eero app suggests. Instead, plug your gateway eero into your existing router. From there, follow the remaining setup instructions in your eero app.
If you have a modem/router combo device, simply plug your gateway eero into the combo device and follow the setup instructions from there. In this case, you also have the option of putting your modem/router combo device into bridge mode, so it'll only act as a modem. For more, see this article.
- When double NAT-ing, be sure to use a different SSID and password for your eero network than your existing network. Running two networks with the same SSID simultaneously will lead to technical complications.
- If possible, disable the wireless signal of the non-eero devices as it could interfere with the eero's network. In most cases, this is fairly simple - you need to be connected to the ISP device and access its settings to disable the Wi-Fi. For more detailed information on each specific ISP, check this article.
- Additionally, make sure that your Gateway eero is directly connected to the ISP box, with no switches and/or other routers in-between. Switches will work just fine so long as they're connected to one of your eeros, and not in front of your gateway eero.
The same principle applies to ISP equipment that use MER (MAC Encapsulation Routing) (IPoE) to authenticate the hardware as well as CHAP credentials.
Our team is well prepared to assist you with anything needed, so please feel free to reach out to us if you require any additional assistance.