Help! I'm having issues launching the CNN app on my Apple TV

We’re sorry about that! If you’re having trouble launching the CNN app on your Apple TV and have Ad Blocking turned on as part of your eero Plus subscription, we recommend trying the following:

  • Add to the list of Allowed sites for your network in the eero app. This is done via Discover > eero Plus> Block & allow sites > Tap Allowed > Add Allowed Site 
    • Note: If your Apple TV is already linked to a Profile then choose to allow the site for that specific Profile, as shown below on the left. Otherwise, toggle the Network option to allow it for all devices as shown below on the right.                      

Image_from_iOS__9_.jpg           Image_from_iOS__10_.jpg


For more information on how to use the Block/Allow Sites feature, please read this article.

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