Our support ticketing system will be undergoing maintenance between 3/22-3/24/25 as we perform essential maintenance to improve our services. While our phone support will remain operational during this time, customers may experience longer than usual hold times.

Is eero protected against KRACK?

Yes, eero is protected against the WPA2 security vulnerability known as KRACK.

We’re happy to confirm that all eeros, eero Pros and eero Beacons are KRACK-secure right out of the box (Firmware v3.5.0). No special action needs to be taken to protect yourself or your network from this vulnerability. To double-check your own eero network and confirm you’re on v3.5.0 or later, refer to the following steps.

  • Open the eero App
  • Tap on Home
  • Tap on the connection status bubble on the top of the screen to reveal the eeros on the network
  • Tap on an eero to to open its information screen
  • You will see the app version displayed next to Software in the eero’s information screen

Updating your network will require your network to reboot.

For more information, please visit our blog.

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