If you are a customer in the United Kingdom and you believe that you have found a security vulnerability, please contact us on +44 800 032 2183. If you are a customer in any other country and would like to report a security concern regarding eero products or an eero account, please contact our Customer Support team. Note: Submissions are acknowledged within 72 hours via email. Customers receive an update every 3 months for verified issues until we provide a resolution.
If you are a security researcher and need to report a security issue with eero as part of our Coordinated Disclosure program and you would like to be eligible for rewards, report the issue through eero’s Hackerone program.
For security researcher communications that need to be encrypted in transit, you can use our PGP key to encrypt e-mail to us, decrypt e-mail from us, or verify signatures if we’ve contacted you with a signed e-mail. More information on using PGP is available here.
Key ID: 0x3800610541A87314
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