Our support ticketing system will be undergoing maintenance between 3/22-3/24/25 as we perform essential maintenance to improve our services. While our phone support will remain operational during this time, customers may experience longer than usual hold times.

How do I access my eero network if I get a new phone?

New phone? No problem!

Your eero account is connected to your phone number and email, so if you purchase a new phone, simply install the eero app to your new device and log into your account. Since signing into the eero app requires a verification code, you will have the option to receive it at your phone number or email.

Once logged in, you should see your network just as you left it.

Was this article helpful?

Didn't find what you're looking for?

Give us a call at (877) 659-2347 or submit a request. We’ll get back to you as soon as possible.

Powered by Zendesk