eero uses a single SSID that allows devices to live on both the 2.4 and 5 GHz radio frequency. This ensures your devices are able to move along eero's mesh efficiently, delivering the highest results to the devices throughout your entire home.
Some devices require the use of the 2.4 GHz frequency. These devices are still usable with eero. If you are experiencing an issue with any particular device, we recommend referring to the manufacturer to see if they have any recommended steps.
Additionally, in app versions 3.9.0 for iOS and 3.5.0 for Android, you can temporarily disable the 5GHz bands by tapping on Settings > Troubleshooting > 'My device won't connect', then tapping on the "Temporarily pause 5GHz" button. This will disable 5GHz for 10 minutes, which can help with setting up some 2.4GHz only devices.
Should you need any further assistance, please give us a call at 1-877-659-2347 or email us.