eero uses a single SSID that allows devices to live on both the 2.4 and 5 GHz radio frequency. This ensures your devices are able to move along eero's mesh efficiently, delivering the highest results to the devices throughout your entire home.
Some devices require the use of the 2.4 GHz frequency. These devices are still usable with eero. If you are experiencing an issue with any particular device, we recommend referring to the manufacturer to see if they have any recommended steps.
Should you need any further assistance, please give us a call at 1-877-659-2347 or email us at [email protected]