eero PoE6 Package contents (Hardware, brackets, screws, etc)
- QTY 1 eero PoE 6
- QTY 1 mounting bracket
- QTY 4 30.0MM Drywall anchors
- QTY 4 #8-15x30mm Phillips screws
Installation requirements (screwdriver, drill, etc)
- 1 Phillips head screwdriver
- 1 Drill and drill bits
System requirements (Android/MacOS)
Internet connection, modem, Cat5e Ethernet cable, and smartphone.
eero PoE 6 is powered via PoE (802.3af/at/bt) power sourcing equipment or an eero 15 W USB-C external power supply unit (sold separately).
Recommended network topology
If you have a PoE source, it must be connected to the outer port (marked “2.5”) which is the correct WAN port and the PoE input port. From there, connect additional eero nodes to powered Ethernet ports, keeping in mind each eero PoE 6 device requires 15.4 W of power budget at the output of a PoE Power supply equipment. Once plugged in, proceed to add the nodes through the eero App. a gateway eero must be upstream of the PoE switch between the Modem/ONT and the PoE switch. If the gateway eero is a PoE6 it will require a power source, (PoE Injector or 15.4w power adapter) Professional installation is recommended. See recommended topology below.
Special Note - if your network is in bridge mode already it is recommended that you put your network into Double NAT by disabling bridge mode , remove the old router and swap in the eero Gateway. Then set your upstream router back to bridge mode.
Physical installation instructions for eero PoE6
eero PoE6 can be installed using the mounting bracket and the 4 #8-15x30mm Phillips screws provided.
Screw and Wall Anchor Mounting:
Included with your eero PoE 6 unit(s) should be a pack of 4 #8-15x30mm Phillips screws and plastic drywall anchors.
- You will need to pre-drill 6mm pilot holes for the installation of the plastic drywall anchors
- Please see the image below to determine placement and screws to use for your installation.
- See the image below for how to install the eero PoE 6 mounting bracket to the drywall anchors
Powering your new eero PoE6
eero PoE6 was designed to eliminate the need for a power adapter therefore, a 15.4w Power adapter is sold separately. See image below of the ethernet Cat5e installation into the PoE input port.
- 2.5 GbE port is marked with the PoE symbol
- Connect the Cat5e using the RJ45 jack into the PoE 2.5GbE input port as shown below until a click sound occurs.
- USB-C power adapter is sold separately
- Once PoE power is established the eero PoE6 should power on. Check LED status to confirm
Attaching your new PoE6 to the mounting bracket
- With the mounting bracket firmly attached to the wall or Ceiling, place PoE6 with Ethernet cable inserted into the eero PoE6, onto the mounting bracket.
- Turn PoE6 clockwise, clicking sound should occur.
- Continue to turn PoE6 clockwise until a snap and PoE6 is firmly in place.
See image below
Time to start the frustration free setup
eero PoE6 has the same setup procedure in the eero application to help ensure a frustration free set up.
What you will need:
- Internet connection from your ISP
- Modem or ONT from your ISP.
- Don't know what a modem is? Unsure if you have one? Find out here.
- Mobile device with a data connection (If you don't have access to a data connection, see our workaround instructions here.)
- eero iOS app or Android app
- Minimum iOS version 14.0 and minimum Android OS version 7.0
Here’s how to get started getting your eero network online:
STEP 1: Download the eero app for iOS or Android:
Download the free eero app – you can find it on the Apple App Store or Google Play. eero supports both iOS and Android (check here for details on the versions we support).
You will not be able to set up your system on a web browser.
STEP 2: Create an eero account or Log In with your Amazon Account
To begin setting up your new eero network, you will need to get Logged In. You can either Log In using your Amazon Account information, or you can make an eero account. You will need to enter your phone number and email address. By default, we’ll send a verification code to your phone number Enter this code on the verification screen of the app to create your account.
STEP 3: Set up your eero Gateway
Your Gateway is the primary eero, needed to establish your network. The eero app will guide you through setting up your gateway eero in three easy steps:
- First, unplug your old modem and router from power. If you have other wireless equipment connected to your modem, please unplug it as well.
- Connect your Gateway eero device to your modem using the Ethernet cable that came in the box. You can use either of the Ethernet ports on the back of your eero.
- Plug your Gateway eero device into an available power outlet, then reconnect your modem to power. Your eero device’s status light will start flashing white. For placement tips, including DO's and DON'Ts, visit here.
STEP 4: Create your eero network
Now that you’ve got your modem and gateway eero plugged in, it’s time to create your eero network.
After tapping Next, the eero app will begin to look for your new eero. You will notice that your gateway eero's LED will begin to flash and then turn solid once found. Once your eero has been detected, you will be prompted to select a location for your eero (this is how you will identify each eero on your network).
- If prompted, you may need to enter your eero’s serial number, which is located on a sticker attached to the bottom of your eero. Just look for a barcode with the letters SN on it – it’s small, but it’s there.
Once you've selected a location for your eero, you will enter your network name (SSID) and network password. This is how devices will join your network.
- If you’re replacing an existing router, an easy option for choosing a network name (SSID) and password is to simply reuse your current SSID and password. This way, you won’t have to reconnect devices that were previously on the network.
- Keep in mind that running two networks with the same SSID can be problematic. If you have a modem/router combo device, as mentioned above, we strongly encourage you to enable bridge mode on the modem/router so that your devices do not accidentally join the wrong network. Need help? Give us a call and we’ll walk you through it.
Tap Next and your eero network will complete setup!
STEP 5: Add eeros to your network
Once you’ve set up your gateway eero, your new network has been created and you can begin adding additional eeros to extend your network. You can add any eero device to your existing network.
When adding eeros to your network, please keep in mind the following placement tips:
- Place your eero device centrally. If you have a dead spot, try to place your new eero device between the dead spot and another eero device to ensure a strong connection
- Make sure it is Out in the open: eeros communicate best when they’re not closed in – try not to place your eero(s) inside a media console or cabinet, behind or underneath any large furniture.
- Place it Away from large electronics: Avoid placing your eero device in front, on top, or under any electronics or appliances as metal objects can block wifi signals.
eeros can be added wirelessly or by Ethernet backhaul, while eero Beacons can only be added wirelessly. If you need help with placement, we’ve got lots of tips here. It’s a great idea to familiarize yourself with these tips before getting started so that you can optimize placement throughout your home from the get-go.
Step 6: Connect devices to your eero network
One final (and important) step is to remember to connect all of your devices to your new eero network. To do this, simply find your eero network on your device, enter the network password that you’ve created, and get connected. If you’re using the same network name (SSID) and password as your previous router, your devices should automatically reconnect. However, you may need to toggle WiFi on these devices or power cycle for them to recognize the new eero network.
If you experience any trouble connecting specific devices to your new eero network, try disconnecting and reconnecting WiFi on the device. If that doesn’t work, try rebooting the device and then reconnecting to the network once it powers back on.
If you have any questions, don’t hesitate to reach out. We’re here to help.