Slow wifi across your entire network is usually caused by device issues, internet service provider (ISP) problems, faulty cables, or eero placement. Here's how to fix it, from easiest to hardest.
Check your devices
First, check if the issue affects one device or multiple. If it's just one device, turn wifi off and on again. If that doesn't work, reboot the device and check for software updates.
If the issue affects multiple devices, or rebooting doesn't help, continue below.
Power cycle your eero Gateway
Try power cycling your Gateway eero by unplugging the power cable from the wall, waiting 30 seconds, and plugging it back in. This step can sometimes fix connectivity issues.
The eero’s LED turns flashing white while booting up. It takes about a minute to start up and come online again. You’ll know when the cycle completes because the eero’s LED returns to solid white.
Power cycle your modem
Power cycling your modem can sometimes fix connectivity issues. Unplug the power cable from your modem, wait at least 3 minutes, then plug it back in. Depending on the model of your modem, it can take a few minutes to restart.
Check your speeds
To check the upstream speed on your network, you can run a speed test in the eero App (see this article to learn how). If speeds are unusually low — especially over Ethernet — contact your ISP to verify there are no issues on their end.
If your speeds are fine, check the speeds on a device. Run a speed test from Speedtest.net (computer) or the Speedtest by Ookla app (phone/tablet). Make sure you take the speed test from at least two different locations in your home. As points of comparison, run speed tests next to your Gateway eero. To ensure you’re connected to the nearest eero when running a speed test, turn wifi off and then on again before each test at a new location.
Note: If you have a device with an Ethernet port, you can connect it to your modem to test speeds from the ISP or to your eero to test speeds on the network.
Check your Ethernet connection
Did the drop in wifi performance start suddenly? If so, this may be a symptom of a faulty Ethernet cable. Try swapping the Ethernet cable connecting your modem to your Gateway eero, and see if your speeds improve.
Check your eero placement
If your internet speeds are still slower than expected, try relocating your eeros further away from sources of interference. See our placement guide for tips.