We know how frustrating this is. Here are several things you can try. But if all else fails, don’t hesitate to give us a call!
Check your devices:
The first thing you’ll want to do is figure out whether you’re experiencing slow behavior on multiple devices. If it’s only on one device, simply turn your device’s WiFi off and on again. If that doesn’t work, try rebooting the device.
If you’re having an issue across multiple devices, or the above steps don’t help, read on!
Check your speed:
If you’re on a computer, try running a speed test from Speedtest.net. Or if you’re on a mobile phone, run the Ookla speedtest.net app. Make sure you take the speed test from several different locations around your home. As a point of comparison, you’ll also want to try the speed test next to your gateway eero. To ensure you’re connected to the nearest eero when running a speed test, turn WiFi off and then on again before each test at a new location.
How do these results compare to the results you typically get? Are the results close to the speed you pay for with your ISP? If the speeds are low (in the single digits) and if these are the typical speeds you’ve seen in the past, you should try calling your ISP to make sure you’re receiving the right speed package or making sure they’re not experiencing an issue on their end.
If you see low speeds (in the single digits), but this isn’t typical, move on to the steps below.
Power cycle your eeros:
Try power cycling your eeros by unplugging the power cable from the back of your eero, waiting 30 seconds, and plugging it back in. This step can sometimes fix connectivity issues.
The eero’s LED will turn solid white, then be flashing white while booting up. It takes about a minute to start up and begin broadcasting. You’ll know when the cycle completes because the eero’s LED will go solid white again.
Restart your modem:
Restarting your modem can sometimes fix connectivity issues and improve performance. Unplug the power cable from your modem, wait 30 seconds, then plug it back in. Depending on the model of your modem, it can take a few minutes to restart.
If this doesn’t help, don’t worry, we’ve got more tips below!
Check to see if you’re double NATed:
If you’ve got another router or a modem/router combo device double NATed to your eeros, this could be the cause of poor connectivity and performance.
If you have a modem/router combo device, you can try putting it in bridge mode, which disables the wireless function on that device. We walk you through how to put your modem/router combo device in bridge mode here.
If you have another router connected between your modem and gateway eero, you can try disconnecting the router in between and connecting your gateway eero directly to the modem.
If neither of these steps resolves the issue, it’s time to check with your ISP.
Call your ISP:
If you’re still with us and we haven’t fixed your problems yet, you should contact your ISP. Your ISP could be having an issue that affects your home or neighborhood.
As always, feel free to call us, and we’ll do our best to help.