We have a limited warranty that covers eeros purchased from eero.com and our official retail partners. Starting from the purchase of your eero system, if something breaks or goes wrong, we will gladly exchange your eero(s) at no cost to you. You can read the details of our policy here.
1 YEAR LIMITED WARRANTY |
3 YEAR LIMITED WARRANTY |
Eligible Hardware:
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Eligible Hardware:
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FAQ
How do I get a replacement for my eero?
If you believe you need a replacement for an eero, please contact our customer support team. We are dedicated to helping troubleshoot through any issues you may be experiencing with your eero hardware or network.
Why does eero have a different warranty term for eero Outdoor 7?
We are excited to introduce our first outdoor eero and accessory. At eero, we stand firmly behind the durability of our products and our goal to give the customers the best experience we can. We wanted our hardware warranty to reflect this.
Is there a difference in quality or testing between eero Outdoor 7 and other eero devices?
eero follows a rigorous testing process before launching new products to customers. This process allows us to launch a product that we truly believe our customers will love. You can rest assured that all eero products are thoroughly tested before reaching your home or business. We are committed to delivering excellent products and we want to show that with our new eero Outdoor 7.
Is the eero Outdoor 7 more expensive because of the 3 year warranty?
No, the improved warranty term does not result in a higher price for the product. We believe in providing excellent value to our customers, so we have been able to offer this warranty coverage without increasing the overall cost. Our goal is to deliver a high-quality product backed by superior customer support, all at a fair and competitive price point.
Will eero offer a 3 year warranty across other eero products in the future?
We are constantly evaluating how to balance the best customer experience with building high quality products. To accomplish this, we are focusing on the new eero Outdoor 7. If you’d like to sign up for updates regarding future products, you can sign up for our marketing emails on https://www.eero.com.
Why does my new eero Outdoor 7 say it has a 1 year warranty on the box/installation guide?
A small number of packages and installation guides were published prior to the changes in our warranty. Rest assured, all eero Outdoor 7 devices and their accessories are eligible for a 3 year warranty.