If you have AT&T U-verse, you are required to use the modem equipment supplied to you which typically comes as a modem/router combo device. If you'd like to use eero with your U-verse service, you can bridge your eeros or set up an IP passthrough. We will go into detail for each of these below.
Disabling your U-verse WiFi (no TV service)
While not required, to avoid conflicting WiFi networks, you may want to disable the 2.4 & 5GHz WiFi on your supplied U-Verse modem/router combo device. This should only be done if you have AT&T internet without TV, as many features with U-Verse TV features require a wireless connection from your supplied device to work. If you are unsure of your current setup or have any questions before taking this step, you may want to contact U-verse.
After you have gone through set up, take the following steps to disable the WiFi:
- Open a browser window
- Type 192.168.1.254 in the search bar and press Enter
- Log into your AT&T U-verse account
- From the Home tab, select Wireless
- Change Wireless Interface to Disabled
- Press Save
From there, you can take either of the options below:
Setting up an IP passthrough
If you'd like to use your eeros with all the advanced features, it is necessary to set them up in conjunction with your modem/router combo device by creating an IP passthrough.
If you are going to take this step, generally, we recommend reaching out to U-verse support. You can also give us a call, and we will be more than happy to help to get this specific setting configured for you.
You can find specific instructions on setting up an IP passthrough here.
If you have any other questions, please don't hesitate to reach out to our team. We are more than happy to help answer or address any concerns.
Putting your eeros into bridge mode
The simplest solution to using eeros with U-verse is putting your eeros into bridge mode. Due to the nature of U-verse and the necessary requirements, it has to pass traffic on your network, and using the eeros in bridge mode will allow you to get all the same benefits of eero's mesh while allowing U-verse to continue to manage all your network's routing. Please note that bridge mode does come with some drawbacks, of which you can read here.
To put your eeros into bridge mode, first set them up normally via the instructions through the eero app. Once setup is complete, do the following:
- Open the eero app and tap on the menu on the top left
- Tap Network settings
- Navigate to Advanced settings and tap on DHCP & NAT
- Tap Bridge (the circle to the left will be solid)
- Tap Save on the top right