How do I fix Sonos connectivity issues on my eero network?

Sonos connectivity issues on your eero network are typically resolved by re-associating your speakers with your network. Changes to your home network, such as installing eero or updating Sonos settings, may affect speaker connectivity.

If you've experienced Sonos issues like skips in your music or speakers no longer appearing in your Sonos app since installing eero, you may need to re-associate your speakers with your new wireless network.

To resolve these issues, follow the instructions from Sonos:

How to Connect Sonos to Your New Router

If these steps don't help, see some of the tips we have found helpful below.

Note: If you are not having any problems with Sonos on your eero network and you have one of the configurations or settings listed below, keep your system in its current state. These suggestions are only for users having problems.

Helpful Sonos Support links

How do I connect Sonos using wifi?

Connecting your Sonos devices using wifi is the recommended method for best performance on your eero network. If your Sonos are currently connected using SonosNet and experiencing connectivity issues, we recommend disconnecting the Sonos devices from SonosNet and setting them up using wifi.

To connect your existing Sonos speaker to wifi:

  1. Make sure there is no Ethernet cable connected to your speaker
  2. Open the Sonos S2 app for iOS or Android. This process cannot be completed using the Sonos app for Mac or PC
  3. When you see the message Unable to connect to Sonos, tap Let's fix it to get started. You can also go to the Settings tab and tap one of the prompts that appear: Unable to find your Sonos system or Update your network settings
  4. Follow the instructions to connect your speaker to your wifi network

Correct wifi configuration:

An image with a suggested topology featuring a modem connecting to a Gateway eero. The Gateway eero conects wirelessly to a single Sonos device. Next to that is another image with a suggested topology featuring a modem connecting to a Gateway eero. The Gateway eero conects wirelessly to three Sonos devices.

Key:

An image of a key to interpret the other images, providing icons for wired and wireless connections, as well as devices like a modem, eero, switch, and Sonos device.

How do I connect Sonos using Ethernet?

For advanced Sonos systems with many (5 or more) Sonos speakers, connecting Sonos devices to your network with Ethernet may provide a better experience.

When doing so, we recommend that Sonos devices are connected via Ethernet or wifi, but not Sonosnet. Follow these suggestions for the best eero network and Sonos experience:

  • Any Sonos that is connected via Ethernet to your eero network should have its wifi capabilities disabled
  • All Sonos devices that are connected via Ethernet should also have wifi disabled

To disable wifi on a Sonos device:

  1. Open the Sonos app for iOS or Android
  2. From the Settings tab, tap System
  3. Under Products, tap the name of the room you'd like to modify
  4. On the following screen, tap your product's model name under the Products heading
  5. Tap Disable Wi-Fi

If unable to hardwire other Sonos devices they should be connected via wifi to your eero network, not via SonosNet.

Correct wired setup:

An image with a suggested topology featuring a modem connecting to a Gateway eero. That eero connects to two other eeros wirelessly. Each wireless eero connects to a Sonos device wirelessly. The Gateway eero also connects to a switch, which provides Ethernet connections to other Sonos devices. Each of these Ethernet connected Sonos devices has wireless functionality disabled.

Key:

An image of a key to interpret the other images, providing icons for wired and wireless connections, as well as devices like a modem, eero, switch, and Sonos device.

 

 

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