My Sonos system isn’t working properly. How do I fix this?

Sonos works great for most of our customers, but we have heard reports of Sonos issues from a handful of people.

In our own internal tests, we’ve observed that Sonos systems can be effected by any changes to your Internet network. So if you make a big update to your Sonos settings or replace your existing wireless router, you may need to take a few additional steps to ensure Sonos works properly.

If you’ve experienced Sonos issues like skips in your music or speakers no longer appearing in your Sonos app or since installing eero, then you may need to re-associate your speakers with your new wireless network.

To resolve these issues, please follow the instructions below from Sonos:

How to Connect Sonos to Your New Router

If these steps don’t help, please don’t hesitate to let us know. We’d be happy to help you troubleshoot!

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