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When can I update my network's eeroOS?

With our rolling software updates, your eero WiFi system is going to get better with time. These updates provide your eeros with the latest feature and security enhancements as well as bug fixes. As soon as an update is available, we will release it to customers on a rolling basis. In certain circumstances, you may also have the opportunity to manually update your own network through the eero app.


Can I update my eeros right after setting up my network?

Yes! As soon as you set up your new network, you’ll see a blue prompt at the top of the eero app that will ask if you’d like to Update now. To install the latest version of eeroOS on your network, simply tap this button. If you’d like to do it at another time, or just allow your eeros to automatically update overnight, tap the X on the left side of the prompt.

Post setup, you can update your eero network by opening the app menu (top left corner), tapping Network Settings and finding the section called Network software. If you see the option Update available, you can tap that and update your eero network to the latest OS version.

If you don’t see Update available, don’t be alarmed. This just means your system is up to date with the latest software.


What are the requirements for using user-initiated software updates?

To manually update your eeros using the eero application, you should have the latest version of the app (minimum version 1.2) installed on your iOS or Android device. You will also need to ensure that the eeros you intend to update are online and connected to your network. You can verify this from the eero app by checking for a green ring around the eero icons at the bottom of the dashboard screen. If the ring is red, your eero is offline and will not update. See here for more help with this issue. 


What do I do if I'm adding a new eero to my existing network?

When you add an additional eero to your network, you may be prompted to update the new eero. After completing installation, we will check to see what version your new eero is on and determine if it will require an immediate update. Immediate updates ensure the new eero is compatible with the software running on your existing network.


How long does a software update typically take?

Software updates can take anywhere from 15–20 minutes. Update length depends on your internet connection speed, the strength of the connection between your eeros, and how much network traffic is occurring while the update downloads.

During this process, your eeros will download their new update and then immediately reboot. The good news is, you can continue to use your network as usual for the majority of the update. You may notice ~90 seconds of downtime when your eeros reboot.

 

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