As with all routers, rebooting or resetting your eero can be a useful troubleshooting step. We generally recommend simpler steps first—like restarting your eero by unplugging it, waiting 30 seconds, and plugging it back in—before attempting a reset.
If you need to reset or reboot your eero, you can do so through the eero App or by tapping the small reset button (locations detailed below). Make sure your eero has been powered on for at least 90 seconds and has an internet connection before resetting and/or rebooting.
How do I reboot an eero in the app?
How do I reboot a single eero?
To reboot your eero:
- On the Home tab, tap the eero you'd like to reboot
- Tap the
(more options icon) in the top-right corner
- Tap Restart
Note: If you restart your Gateway eero, it'll take your eero network offline.
How do I reboot the entire network?
Rebooting your entire network will restart your entire eero network, which will momentarily take your network offline. To reboot your eero network:
- Open the eero App and tap Settings in the bottom-right corner
- Tap Advanced networking
- At the top of the page, tap the
How do I remove an eero in the app?
To remove a single eero from your network:
- On the Home tab, tap the eero you'd like to remove
- Tap the
- Tap Remove
Removing an eero resets it back to factory default settings.
Note: If you delete your Gateway eero, your network will go offline.
How do I reboot or reset an eero on the device?
There are three distinct actions you can use by pressing the reset button on an eero: Reboot, Soft Reset, and Hard Reset.
How do I physically reboot the eero?
You can reboot a specific eero by pushing the reset button once.
How do I Soft Reset the eero?
A soft reset is like refreshing your browser. It reboots your eero and returns it to its default wifi channel. This keeps the eero on your network and saves its logs and advanced settings such as IP reservations and port forwarding configurations.
To soft reset your eero:
- Hold the reset button until its LED light flashes yellow (no longer than 8 seconds)
- Once it flashes yellow, release the button
The LED will:
- Flash white on initial boot up as the eero establishes communication with the cloud. This could take up to two minutes
- Return to solid white and show online in the app when connection is regained
If after two minutes the LED light begins flashing blue or turns solid red, this may be due to the eero not receiving an internet connection. See What should I do if my eero network is offline?
If you have an active internet connection, the eero might have been hard reset and will need to be added back to the network via the eero App.
Note: Ring Alarm Pro doesn't have a soft reset option. You can reboot via the app or by tapping the reset button for 1 second.
How do I Hard Reset the eero?
A hard reset will factory reset your eero, clear all user data and logs, and remove the eero from your network. If the eero has an active internet connection, you can achieve the same results by removing the eero from your network via the eero App.
To hard reset your eero:
- Hold the reset button until the LED light flashes red (approximately 15 seconds)
- Once it flashes red, release the button
The LED will:
- Flash white on initial boot up
- Flash blue and stay flashing blue to indicate that the eero is ready to be set up again in the eero App
Note: Hard resetting a Ring Alarm Pro will also hard reset the Ring Alarm platform. This will reset all Ring configuration options along with connected Z-wave devices.
Where is the reset button located?
eero (1st generation) and eero Pro: The reset button is located on the back of the device. eero (1st generation) has an inset pinhole reset button, eero Pro has a small oval button.
eero Beacon: The reset button is located on the side of the eero Beacon. It's a small oval button.
eero, eero 6, eero 6 extender, eero 6+, eero Pro 6, eero Pro 6E, and eero 7: The reset button is located on the bottom of the device. It's a recessed, oval button.
eero PoE 6, eero PoE 7: The reset button is located on the back of the eero PoE 6. The eero must be removed from its mounting bracket to access the reset button. It's a small, oval button.
eero PoE Gateway: The reset button is located on the back of the eero PoE Gateway. It's a small, circular button.
eero Max 7 and eero Pro 7: The reset button is located on the back of the device. It's a small, oval button.
eero Outdoor 7: The reset button is located on the bottom of the eero Outdoor 7. It's a recessed, oval button.
Ring Alarm Pro: The reset button is located on the back of the Ring Alarm Pro. It's an inset pinhole.