As with all routers, rebooting and/or resetting your eero(s) can be a useful troubleshooting step. We generally recommend deploying simpler steps—such as power cycling your eero by unplugging its power cable, waiting 30 seconds, and plugging it back in—before attempting a reset.
If you do need to reset and/or reboot your eero, you can do so through the eero app or by hitting the small reset button (locations detailed below). Before resetting and/or rebooting your eero, make sure it has been powered on for at least 45 seconds and has an internet connection.
Rebooting an eero in the app
Rebooting a single eero:
To reboot your eero open the Home tab and tap on the eero you’d like to reboot. Click the three dots in the top right corner, tap "Restart".
Note: If you restart your gateway eero, it will take your eero network offline.
Rebooting the entire network
Rebooting your entire network will restart your entire eero network, which will momentarily take your network offline. If you’d like to reboot your eero network take the following steps:
iOS:
- Open the eero app and tap on the Settings tab.
- Scroll down, find and select the “Network Settings” option.
- At the bottom of the page, tap “Restart Network,” then tap “Restart Network” again to confirm .
Android:
- Open the eero app and tap on the Settings tab
- Scroll down, find and select the “Network Settings” option
- At top of the page, locate the three dots, tap Restart Network again to confirm.
Removing an eero in the app
Rebooting a single eero:
To reboot your eero open the Home tab and tap on the eero you’d like to reboot. Click the three dots in the top right corner, tap "Remove”.
Note: If you delete your gateway eero, your network will go offline.
Rebooting or Resetting an eero on the eero device
There are three distinct actions you can utilize by pressing the reset button on an eero: Reboot, Soft Reset, and Hard Reset.
Reboot
You can reboot a specific eero by pushing the reset button once.
Soft reset*
A soft reset will clear all network configurations from the eero. This keeps the eero on your network and saves its logs and advanced settings such as IP reservations and port forwarding configurations.
To soft reset your eero:
- Hold the reset button until its LED flashes yellow (approximately 7 seconds)
- Once it flashes yellow, release it.
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The LED will:
- Flash white on initial boot up
- Flash blue as the eero establishes communication with the cloud, this could take up to two minutes.
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Return to solid white and show online in the app when connection is regained.
- If after two minutes the LED continues to flash blue or goes red, this may be due to the eero not receiving an internet connection. My network is offline.
- If you have an active internet connection, the eero might have been hard reset and will need to be added back to the network via the eero mobile app.
*Ring alarm Pro does not have a soft reset option. You can reboot via the app or by tapping the reset button for 1 second.
Hard Reset
A hard reset will clear all network configurations, clear all user data and logs, and remove the eero from your network. If the eero has an active internet connection, you can achieve the same results by removing the eero from your network via the eero mobile app.
To hard reset your eero:
- Hold the reset button until the LED flashes red (approximately 15 seconds),
- Once it flashes red, then release it.
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The LED will:
- Flash white on initial boot up
- Flash blue and stay flashing blue to indicate that the eero is ready to be set up again in the eero mobile app.
Ring Alarm Pro: Hard resetting a Ring Alarm Pro will also hard reset the Ring Alarm platform. This will reset all Ring configuration options along with connected Z-wave devices.
Reset Button Locations
The reset button is located on the back of the eero (1st generation) and eero Pro. eero (1st generation) is an inset pinhole reset button, eero Pro is a small oval button.
The reset button is located on the side of the eero Beacon. It is a small oval button.
The reset button is located on the bottom of the eero Pro 6 and eero Pro 6E. It is a recessed, oval button.
The reset button is located on the bottom of the eero, eero 6, eero 6 extender, and eero 6+. It is a recessed, oval button.
The reset button is located on the bottom of the eero PoE 6. It is a small, oval button.
The reset button is located on the back of the eero PoE Gateway. It is a small, circular button.
The reset button is located on the back of the eero Max 7. It is a small, oval button.
The reset button is located on the bottom of the eero Outdoor 7. It is a recessed, oval button.
The reset button is located on the back of the Ring Alarm Pro. It is an inset pinhole.
Still Having Trouble?
If your eero unit isn't responding to a reset or if you need additional help with your network after a reset, please don’t hesitate to contact us. We’d be happy to help you troubleshoot!