If you ever experience an issue with your eero network, we encourage you to run a network health check through the eero application. We know how frustrating networking issues can be, so we designed our health check feature to help you quickly pinpoint any problems.
How do I run a health check?
In the iOS version of the app, you can access the health check by tapping on the Settings tab in the app and selecting Help from the list of available options. In the Android version of the App, open the menu and tap on Help. Either way, once you’ve arrived at the help page, you will find four different options at the top of the page. Select the problem statement that best represents the issue you’re experiencing:
- My internet connection drops
- My internet is slow
- My internet is offline
- My eero’s light is red
After selecting an option, the eero app will run a health check on your network to identify what’s going on. Once you follow the prompts, you will be presented with the results and suggested next steps. If you’re unable to fix the issue you’re experiencing, please don’t hesitate to contact support. We’re always happy to help!