The eero App enables you to view changes and updates to your network in real time through the Event Stream. The Event Stream provides detailed information about your network status, including timestamps for updates, changes, or potential issues.
This article lists Event Stream messages and their meanings. If you have questions about a message in the Event Stream, you can search for it here.
Note: The Event Stream is available on eero Secure, eero Plus, and eero Business networks. Access it through the clock icon in the top-right corner of the Activity tab.
What do the event messages mean?
Below are examples of Event Stream messages you may see in the app, along with descriptions for each.
Online eero
Description: An eero on the network came online. This can refer to various specific models of eero, as well as its location.
Example Events:
- Office eero Max 7 came online
- Office eero PoE 6 came online
Offline eero
Description: An eero on the network went offline. This can refer to various specific models of eero, as well as its location.
Example Event:
- Office eero Max 7 went offline
eero changed roles
Description: One or more eeros have changed roles on the network. This can refer to various specific models of eero, as well as its location, and can denote changing to:
- Gateway: Main unit
- Extender: Leaf or sub unit
- Bridged: Bridge mode
Example Events:
- Office eero Max 7 changed to the gateway role
- Living Room Ring Alarm Pro changed to extender role
- Living Room Ring Alarm Pro changed to bridged role
eero updated
Description: One or more eeros have been updated to the specified firmware version.
Example Events:
- Kitchen eero PoE 6 updated to eero OS v7.3.1
- Kitchen eero PoE 6 updated to eero OS v8.0.0
Online eero port
Description: Denotes the current transfer rate of the Ethernet connection for a specified port that came online at this time. This can specify the expected bandwidth from an Ethernet connection when initially connected.
Example Events:
- Bedroom eero PoE 6 Ethernet port 1 came online at 2.5 Gbps
- Basement eero PoE Gateway's Ethernet port 9 came online at 10 Gbps
Offline eero port
Description: A previously-active Ethernet port on the specified eero no longer shows activity. This can be used to diagnose potential issues with the Ethernet cable, or the port on the eero itself.
Example Event:
- Garage eero PoE 6 detected inactivity on Ethernet port 2
eero port speed changed
Description: The Ethernet connection speed for the specified eero has changed. This denotes the newly-detected Ethernet speed—useful for diagnosing potential issues with the Ethernet cable, or the port on the eero itself. If you see many of these events on a single port, the integrity of the cable may be suspect.
Possible speeds include:
- 10 Mbps
- 100 Mbps
- 1 Gbps
- 2.5 Gbps
- 5 Gbps
- 10 Gbps
Example Events:
- Basement eero PoE Gateway changed Ethernet port 5 speed to 1 Gbps
- Upstairs eero PoE 6 changed Ethernet port 2 speed to 100 Mbps
- Downstairs eero Pro 6E changed Ethernet port 1 speed to 2.5 Gbps
New eero joined
Description: A new eero has been added to an existing network. This shows the eero's model and location name.
Example Event:
- Downstairs eero Pro joined the network
eero removed
Description: An eero has been removed from the network it was previously associated with. This shows the eero's model and location name when it was a part of the network.
Example Event:
- Upstairs eero Pro 6 removed from the network
eero LED changed
Description: One or more eeros have changed LED states. Different LED states/colors indicate different potential issues with the eeros.
Example Events:
- Office eero Max 7 system LED changed to solid red
- Garage eero PoE Gateway system LED changed to flashing orange
- Gym eero Pro 6E system LED changed to solid white
eero renamed
Description: The location name for an eero on the network has been updated by a user. This specifies the eero's model, previous location, and the new location.
Example Events:
- Kitchen eero Pro 6 renamed from Basement to Kitchen
- Office eero Pro 7 renamed from Family Room to Office
eero temperature status
Description: The operating temperature threshold for an eero on the network has changed:
- Normal Temperature: The eero is operating within normal temperature range
- High Temperature Warning: The eero is operating above normal temperature
- Thermal Throttling: The eero is operating at reduced performance to reduce heat
- Overheating: The eero is rebooting to prevent damage from extended high temperature operation
Example Events:
- Garage eero Pro 6 reported normal temperature
- Garage eero Pro 6 reported a high temperature warning
- Garage eero Pro 6 reported a high temperature throttle and limiting performance
- Garage eero Pro 6 reported a high temperature restart to prevent overheating
- Living Room eero PoE 6 reported a temperature event
Wireless device connected
Description: A non-eero device, identified by its given client name, has connected to the specified eero on a certain band and wifi channel. Useful for identifying whether a given device is connected to the closest eero and what type of connection the device is using.
If multiple devices are connected to the same band, but show differing speed results, then the channel can be used to identify potential issues with congestion.
Example Events:
- [DEVICE NAME 1] connected to Lobby eero PoE 6 on 5 GHz channel 149
- [DEVICE NAME 2] connected to Garage Ring Alarm Pro on 2.4 GHz channel 11
- [DEVICE NAME 3] connected to Living Room eero 6 on 2.4 GHz channel 1
- [DEVICE NAME 4] connected to North Office eero Max 7 on 5 GHz channel 50
- [DEVICE NAME 5] connected to South Office eero Max 7 on 6 GHz channel 31
- [DEVICE NAME 6] connected to South Office eero Max 7 on 6 GHz channel 127
Wireless device disconnected
Description: A client device disconnected from the network.
Example Event:
- [DEVICE NAME 1] disconnected from [NETWORK NAME 1]
Hardwired device connected
Description: A device was hardwired (connected via Ethernet) to the specified port on the eero, identified by its location name and model type.
Example Event:
- [DEVICE NAME 1] connected to Lunch Room eero PoE Gateway on Ethernet port 3
Hardwired device disconnected
Description: A device was disconnected from the specified Ethernet port on the eero, identified by its location name and model type.
Example Event:
- [DEVICE NAME 1] disconnected from Front Desk eero PoE Gateway Ethernet port 6
Device added/removed from profile
Description: A device on the network has been added to or removed from the specified profile, or moved from one user profile to another.
Example Events:
- [DEVICE NAME 1] joined the [PROFILE NAME] profile
- Unknown device joined the [PROFILE NAME] profile
- [DEVICE NAME 2] joined the [PROFILE NAME] profile
- [DEVICE NAME 1] left the [PROFILE NAME] profile
- Unknown device left the [PROFILE NAME] profile
- [DEVICE NAME 1] joined the [PROFILE NAME 1] profile and left the [PROFILE NAME 2] profile
- [DEVICE NAME 2] joined the [PROFILE NAME 1] profile and left the [PROFILE NAME 2] profile
Device blocked
Description: The specified device was temporarily restricted from internet access by the displayed user. If the device is unblocked, the specified device was restored to full connectivity to the internet by the displayed user.
Example Events:
- [DEVICE NAME 1] was blocked
- [DEVICE NAME 2] was unblocked