OVERVIEW
The eero app now enables users to view changes and updates to their network in real time thanks to the Event Stream. The Event Stream provides users with detailed information about the status of their network, including timestamps for any major updates, changes, or potential issues.
The purpose of this article is to provide a list of Event Stream messages and their meanings. If you have questions about the meaning of a message in the Event Stream, you can search for the message here to receive additional clarification.
The Event Stream is available on eero Secure, eero Plus, and eero For Business networks. It can be accessed on the Activity tab.
WHAT DO THE EVENTS MEAN?
Examples of event stream messages you may encounter in the app are outlined below, as well as descriptions for each of these messages.
Example Events:
- Office eero Max 7 came online.
- Office eero PoE 6 came online.
Description: An eero on the network came online. This can refer to various specific models of eero, as well as it's location.
Example Event:
- Office eero Max 7 went offline.
Description: An eero on the network went offline. This can refer to various specific models of eero, as well as its location.
Example Events:
-
Office eero Max 7 changed to the gateway role.
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Living Room Ring Alarm Pro changed to extender role.
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Living Room Ring Alarm Pro changed to bridged role.
Description: One or more eero’s have changed roles on the network. This can refer to various specific models of eero, as well as its location, and can denote changing to:
- Gateway – “Main” unit.
- Extender – “Leaf” or “Sub” unit.
- Bridged – Bridge mode.
Example Events:
- Kitchen eero PoE 6 updated to eeroOS 7.3.1.
- Kitchen eero PoE 6 updated to eeroOS 8.0.0.
Description: One or more eero's have been updated to the specified firmware version.
Example Events:
- Bedroom eero PoE 6 Ethernet port 1 came online at 2.5 Gbps.
- Basement eero PoE Gateway’s Ethernet port 9 came online at 10 Gbps.
Description: Denotes the current transfer rate of the ethernet connection for a specified port that came online at this time. This can specify the expected bandwidth from an Ethernet connection when initially connected.
Example Event:
- Garage eero PoE 6 detected inactivity on Ethernet port 2.
Description: A previously-active ethernet port on the specified eero no longer shows activity. This can be used to diagnose potential issues with the Ethernet cable, or the port on the eero itself.
Example Events:
- Basement eero PoE Gateway changed Ethernet port 5 speed to 1 Gbps.
- Upstairs eero PoE 6 changed Ethernet port 2 speed to 100 Mbps.
- Downstairs eero Pro 6E changed Ethernet port 1 speed to 2.5 Gbps.
Note - Possible speeds include:
-
- 10 Mbps
- 100 Mbps
- 1 Gbps
- 2.5 Gbps
- 5 Gbps
- 10 Gbps
Description: The Ethernet connection speed for the specified eero has changed. This denotes the newly-detected Ethernet speed–useful for diagnosing potential issues with the Ethernet cable, or the port on the eero itself. If you see a lot of these events on a single port, the integrity of the cable may be suspect.
Example Event:
- Downstairs eero Pro joined the network.
Description: A new eero has been added to an existing network. This will show the eero’s model and location name.
Example Event:
- Upstairs eero Pro 6 removed from the network.
Description: An eero has been removed from the network it was previously associated with. This will show the eero’s model and location name when it was a part of the network.
Example Events:
- Office eero Max 7 system LED changed to solid red.
- Garage eero PoE Gateway system LED changed to flashing orange.
- Gym eero Pro 6E system LED changed to solid white.
Description: One or more eero’s have changed LED states. Different LED states/colors will indicate different potential issues with the eero’s. For more information on LED states, see What do the colors of the LED light on my eero mean?
Example Events:
- Kitchen eero Pro 6 renamed from Basement to Kitchen.
- Kitchen eero Pro 6 renamed from Basement to Kitchen.
Description: The location name for an eero on the network has been updated by a user. This will specify the eero’s model, previous location, and the new location.
Example Events:
- Garage eero Pro 6 reported normal temperature.
- Garage eero Pro 6 reported a high temperature warning.
- Garage eero Pro 6 reported a high temperature throttle and limiting performance.
- Garage eero Pro 6 reported a high temperature restart to prevent overheating.
- Living Room eero PoE 6 reported a temperature event.
Description: The operating temperature threshold for an eero on the network has changed.
- Normal Temperature: The eero is operating within normal temperature parameters.
- High Temperature Warning: The eero’s internal thermal monitor has registered operating temperatures above normal specifications.
- Thermal Throttling State: The eero is operating at reduced performance to reduce heat.
- Overheating: The eero has been operating for an extended time above normal temperature and is rebooting.
Example Events:
- [DEVICE NAME 1] connected to Lobby eero PoE 6 on 5 GHz channel 149.
- [DEVICE NAME 2] connected to Garage Ring Alarm Pro on 2.4 GHz channel 11.
- [DEVICE NAME 3] connected to Living Room eero 6 on 2.4 GHz channel 1.
- [DEVICE NAME 4] connected to North Office eero Max 7 on 5 GHz channel 50.
- [DEVICE NAME 5] connected to South Office eero Max 7 on 6 GHz channel 31.
- [DEVICE NAME 6] connected to South Office eero Max 7 on 6 GHz channel 127.
Description: A non-eero device, identified by its given client name, has connected to the specified eero on a certain band and WiFi channel. Useful for identifying whether a given device is connected to the closest eero, and what type of connection the device is using.
If multiple devices are connected to the same band, but show differing speed results, then the channel can be used to identify potential issues with congestion.
Example Event:
- [DEVICE NAME 1] disconnected from [NETWORK NAME 1].
Description: A client device disconnected from the network.
Example Event:
- [DEVICE NAME 1] connected to Lunch Room eero PoE Gateway on Ethernet port 3.
Description: A device was “hardwired” (connected via Ethernet) to the specified port on the eero, identified by its location name and model type.
Example Event:
- [DEVICE NAME 1] disconnected from Front Desk eero Poe Gateway Ethernet port 6.
Description: A device was disconnected from the specified Ethernet port on the eero, identified by its location name and model type.
Example Events:
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[DEVICE NAME 1] joined the [PROFILE NAME] profile.
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Unknown device joined the [PROFILE NAME] profile.
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[DEVICE NAME 2] joined the [PROFILE NAME] profile.
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[DEVICE NAME 1] left the [PROFILE NAME] profile.
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Unknown device left the [PROFILE NAME] profile.
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[DEVICE NAME 1] joined the [PROFILE NAME 1] profile and left the [PROFILE NAME 2] profile.
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[DEVICE NAME 2] joined the [PROFILE NAME 1] profile and left the [PROFILE NAME 2] profile.
Description: A device on the network has been added / removed from the specified profile, or moved from one user profile to another. For more information on profiles, see What are Profiles?
Example Events:
- [DEVICE NAME 1] was blocked.
- [DEVICE NAME 2] was unblocked.
Description: The specified device was temporarily restricted from internet access by the displayed user. If the device is unblocked, the specified device was restored to full connectivity to the internet by the displayed user.