As a new resident of a property where eero for Communities is offered, you get to skip the step of identifying and reaching out to the local Internet Service Provider (ISP) to set up your service which is a process which can sometimes take days. Instead you can be online and streaming your favorite content as you unpack, within as little as minutes after you’ve arrived!
Residents of properties with pre-installed eeros are able to complete the initial sign-up and activation process without contacting an ISP, the property manager, or any other third party, and allows you to quickly get your new home network online without the hassle of dealing with phone support, which can be especially stressful when moving.
Signing up for an eero account and activating the eero hardware in your new home is easy–all you need is your smartphone, and the eero App will take care of the rest. Read on to find out more about how you identify, set up, and get started with your new Wi-Fi network.
What will I need?
- eeros are pre-installed at your premise by an ISP or the property management company
- eeros are powered up and the LED is solid white
- You have an iPhone or Android phone
In addition, you will also need to have an email address and phone number to complete account registration and login to the eero app. To ensure the simplest setup experience, be sure to use the same email address and phone number that you used to sign up with your ISP.
Setting Up
When you first move into your new residence and attempt to connect to a wireless network, you will see a publicly available network. This network will be identifiable by a method indicated by your ISP, or property manager. You may also connect to the network by locating a QR code at the premise.
Joining this network or scanning the QR code will connect you to this public network, which will automatically redirect you to the internet provider’s signup page. Keep in mind that you won’t be able to use this public network to browse the internet without restrictions, and that you will need to sign up with the provider if you intend to use the pre-installed eero network.
When you proceed with the signup process after connecting to the network, you will be taken to a page where you can select the level of internet service that works best for you, as well as any additional services made available by the provider. After making your selections, you will enter your name, email address and phone number. Your ISP may ask you for your desired WiFi name and password; if not, you will be able to enter this information later once you have the eero App.
Once this is complete, you will receive a welcome email with a link to download the eero App. Be sure to create an account using the email address and phone number you previously provided for the smoothest experience. Once you have the app installed and your account is set up, you can use the app to directly configure your network, and start using the internet!
Frequently Asked Questions
Can I use a setup network to access the internet?
If you connect to a “sign up” network and then try to connect to the general internet before activating your eero network or signing up for the service, you will be redirected to the signup page. Once connected, you will have 30 minutes to complete the sign up process before you are disconnected. Depending on the ISP that manages your property’s internet service, you may be able to access one or two additional websites outside of their sign up page, but for unrestricted access, you will need to complete the signup process.
Can I add more eeros to my network?
If you would like to add more eeros to your network to increase coverage, you can always request your provider for additional eeros, or purchase more eeros and use the app to add them to your existing network. Keep in mind that your network will still be managed by your provider, so you will still see the provider’s branding in your app.
What happens if I hard reset or delete my network?
You will not be able to delete your network from the app if your network is owned and operated by your property management company and/or service provider, in contrast to normal networks where you would be able to do so at your discretion. Your network will stay online and active until your agreed upon move out date, at which time your network will be automatically deleted and your network will be reset, removing all your settings and information, making it ready for use by the next resident. If you accidentally or intentionally hard reset your eero, it will automatically re-add any provider owned eeros to the existing network the next time it reaches the internet.
Can I set up an eero network if I don’t have a smartphone?
While you will be able to use any device to access account.eero.com and create an eero account, you will need an iPhone or Android smartphone to scan QR codes, download the app, complete your network activation, and make any necessary changes now or in the future.
What do I need to do if I’m moving out?
If you are moving out of your residence and would like to terminate service, the first thing you need to do is to contact your provider or property management company to inform them of your move-out date. Once this is done, your ISP will remotely reset your network on the move-out date and disassociate the eero network from your app account. You’ll know the process is complete when the network disappears from your eero app view.
I’ve completed the signup process but my internet access is still restricted to a Captive Portal. What can I do?
If you are still experiencing Captive Portal restrictions when connecting to the setup network after signing up for ISP service, your network connection may need to be refreshed in order to function properly. To do this, close the web browser you are using to access the web portal. In your phone’s WiFi settings, manually disconnect from the setup network, and reconnect to it.