Mobile App Settings - Advanced Settings

The Network Settings page is where you will find the majority of the “under the hood” aspects of your network that can be adjusted as needed when setting up devices that have more particular network compatibility requirements, or if troubleshooting a connection issue.

 

The network settings page is divided into four sections: Internet, Network services, Wireless, and Integrations. Each section contains multiple options for adjusting the performance of your network, as well as changing other aspects about its operation. A description of each section and the available options associated with them are shown below.

As of Mobile App version 6.46.1, this is where you can find settings previously listed under 'eero Labs'.

 

 

Internet 

 

The Internet section contains all of the information and settings related to how your network connects to the internet. In practice, this usually refers to how IP addressing is handled by the network, both on a local level and more broadly as it relates to your ISP.

 

 

WAN IP address 

This is the IP address that the eero has obtained from the modem or MRC that it is connected to. This is typically referred to as the “gateway IP address.” In situations where the eero is connected directly to a modem, your IP address will be public, and the appearance of the address may vary. If your eero is connected to an MRC or another router that is already handling DHCP, the WAN IP address will be private, and will typically match whatever IP range is provided by the “upstream” router.

 

IPv6

You can choose to toggle between “Off” and “On” for IPv6, a newer version of the IP protocol that supports a broader range of addresses and is designed to work with newer devices. Enabling IPv6 allows for enhanced security and advanced connection features, while disabling IPv6 increases overall compatibility for the network. For more information on IPv6, see Does eero support IPv6?

 

Note: Enabling or disabling IPv6 will reboot your network.

 

ISP settings

The ISP settings tab contains a list of configurations that will instruct your network on how to interact with your ISP. Essentially, if your ISP has specific additional requirements for your eero to connect to the internet, you can find those settings here. In particular, you will find the following options:

 

  • Static IP
  • VLAN tagging
  • PPPoE

 

Each of these options can be configured during setup, or after setup by viewing the ISP settings page in the app. For more information on each of these settings and how to configure them, see Configuring Internet service provider (ISP) settings 

 

Network services

 

The network services subsection is the largest within the Network settings section, and contains many of the most important and commonly adjusted settings for your network. Many of these settings require a network reboot in order to apply, so keep this in mind when making adjustments to your network.

 

 

eero Simple Setup

 

The app allows you to toggle eero Simple Setup, a protocol designed to automatically connect, update and integrate any eero 6 or newer device to your network by connecting it to your network via Ethernet. 

 

DHCP & NAT

 

Here you will be able to review or change your network’s DHCP range, which affects the numeric range of IP addresses that your network will provide to devices that connect. This can be potentially useful in situations where devices are unable to connect to the network due to issues with eero’s default DHCP scheme. Additionally, you can also view and configure your network’s NAT type, toggling between automatic (defined by the eero), custom (defined by the user), or bridged (disables NAT and allows an upstream router to handle this instead). 

 

Reservations & port forwarding

 

You can go here to assign IP reservations and port forwarding rules for devices on your eero network. Port forwarding allows you to manually open an Internet port for a single client, to let traffic pass directly through to that machine. For example, if you wanted to run a FTP server on your laptop with an IP address of X.X.X.X, you might create a port-forward on port 21 that directs TCP traffic to that IP address through your eero. For more information on reservations and port forwarding, see How do I configure port forwarding?

 

DNS

 

Your network’s DNS is a server used to translate IP addresses into web URLs, and governs the ability for devices on your network to access websites and services. You can use the DNS feature to toggle between the ISP default DNS, or your own custom-defined DNS settings. For more information on DNS and how to assign a custom DNS server, see Setting up custom DNS servers with eero

 

Note: eero Plus subscribers who have advanced security enabled will need to disable this feature to adjust their DNS settings. Additionally, changing DNS will reboot your network.

 

Dynamic DNS

 

eero Plus subscribers have the option to enable or disable Dynamic DNS (DDNS) on their networks, in addition to the standard DNS settings that can be normally adjusted on the network. DDNS enables users to remotely access devices on their network even if their dynamically-assigned IP addresses change over time. For more information on DDNS and how you can use it on your eero Plus-enabled network, see What is DDNS?

 

UPnP

 

UPnP, short for Universal Plug ‘n Play, is a connectivity feature that allows devices to connect to specific required ports without having to manually open those ports on the router itself. It is most commonly used for game consoles and services, as well as media streamers and similar devices. We enable this option by default; you can disable it as needed by toggling the feature On or Off. 

 

Smart Queue Management (SQM)

 

Smart Queue Management (SQM) is a feature designed to shape how wifi traffic is queued to reduce latency and limit the amount of bandwidth certain devices use. For busy networks, this can improve the quality of voice, video calls, and online gaming. Smart Queue Management (SQM) makes the most difference with wifi activities that require high bandwidth and low latency.  While Smart Queue Management (SQM) ensures every device still has bandwidth access, you may see slower performance on certain devices, particularly during speed tests. If you would like to toggle this feature on or off in the app, you can do so here.

 

Wireless

 

The Wireless section contains a few features that were previously offered in beta testing but are now fully functional. These features include client steering and WPA3, while thread functionality has been relocated here from its previous location in the app.

 

 

Client steering

 

Many devices are dual-band capable, meaning they support both 2.4 GHz and 5 GHz. 5 GHz is typically less crowded and offers higher performance. Client steering tracks whether a device has previously been seen on both 2.4 GHz and 5 GHz, and if so attempts to “steer” it to 5 GHz to improve long-term device performance. You can toggle this feature on or off in the app as needed to improve compatibility with your network.

 

Note: Client steering does not guarantee that a device will choose the 5 GHz band, but helps to favor that preference.

 

Thread

 

You can enable or disable the Thread functionality of your network using the toggle included in this section. Thread is a low-power connectivity protocol that is used most frequently by IoT devices like smart locks, thermostats and doorbells, among others. For more information on Thread, including how to identify potential Thread-enabled devices on your network, see What is Thread?

 

WPA3

 

Using the WPA3 feature, you can ensure that your network’s password security protocols are up to date and secure as possible by making use of WPA3’s enhanced encryption and connectivity functionality. While the feature is intended to allow for capable devices to connect using the newer protocol while still supporting older devices, if you are having continued connectivity issues, you can disable WPA3 to further increase compatibility. For more information on WPA3, see What is WPA3?

 

Integrations

 

Last in the network settings page is Integrations, which contains features designed to sync and work with third party hardware, providing enhanced functionality when compared to un-integrated setups.

 



Apple HomeKit Secure Router

 

Certain types of eero hardware support Apple’s HomeKit Secure Router features, and can be set up together with HomeKit enabled IoT devices using the feature in the eero App. You can also use this feature to access existing HomeKit features, or add more HomeKit compatible devices to the network to make the most of the protocol. For more information on Apple’s HomeKit and how to use it with your network, see How to use HomeKit with your eero Network.

 

Amazon Connected Home

 

The Amazon Connected Home feature is an easy way to ensure that you can automatically connect certain devices to your network without manually entering your password, as well as to control these devices with your voice via Alexa. Here, you can enable or disable this feature as needed, and you can configure individual options for the feature as well. For more information on Amazon Connected Home, see Amazon Connected Home.

 

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