If you’re having trouble setting up a 2.4 GHz-only device, you can hide 5 GHz temporarily through the eero app. Hiding the 5 GHz band will ensure that all of your devices connect to the 2.4 GHz band to allow a smooth setup.
To temporarily hide 5 GHz:
- Log into the eero app using your eero account information.
- Tap “Settings” at the bottom of the home screen.
- Tap “Troubleshooting” towards the bottom of the settings screen.
- Tap “My device won’t connect.”
- Tap “Temporarily pause 5 GHz” to hide 5 GHz.
Please note that hiding the 5GHz band is temporary, and will be automatically re-enabled after 10 minutes. This is to ensure the successful setup of your 2.4GHz devices, and then re-enabling 5GHz for optimal network performance on compatible devices.
If you would like to re-enable your 5GHz band before the 10 minutes has expired please hit cancel at the bottom of the app screen.