How Do I Temporarily Hide the 5GHz Band on My eero Network?

If you’re having trouble setting up a 2.4 GHz-only device, you can hide 5 GHz temporarily through the eero app. Hiding the 5 GHz band will ensure that all of your devices connect to the 2.4 GHz band to allow a smooth setup.

To temporarily hide 5 GHz: 

Log into the eero app using your eero account information.

Tap “Settings” at the bottom of the home screen.

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Tap “Troubleshooting” towards the bottom of the settings screen.

5Ghz_Settings.png

 

Tap “My device won’t connect.”

5Ghz_Troubleshooting.png

 

Tap “Temporarily pause 5 GHz” to hide 5 GHz for 15 minutes.

5Ghz_Pause.png

Please note that hiding the 5GHz band is temporary, and will be automatically re-enabled after 15 minutes. This is to ensure the successful setup of your 2.4GHz devices, and then re-enabling 5GHz for optimal network performance on compatible devices.

If you would like to re-enable your 5GHz band before the 15 minutes has expired please hit cancel at the bottom of the app screen.

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