Setting up eero in Australia is similar to setting it up elsewhere - you just need to have an internet connection delivered to your place by your service provider. We’ve listed below some of the most common ISPs with their configurations.
AUSTRALIA:
There a few ways your home is connected to the internet however in Australia the most common way is via NBN hardware while the most common types are the following:
FTTP (Fibre to premise)
NBN connection usually means you have an optic fibre cable running directly to your premises and a NBN/ONT installed in your home usually on the wall. It is connected to the internet via optic fibre cable running from the ONT to a wall socket. Most NBN ONTs will have LEDs on them to show you that they are powered on and that there is an active internet signal as well as ethernet connection detected between the ONT and the eero.
FTTC (Fibre to the curb)
NBN connection that is connecting your home to the internet via ‘’telephone lines’’ (DSL Cable). FTTC NTD/modems usually have at least 4 LED lights (Power, Connection, LAN and DSL) that have to be solid to have a connection. It is also important to check that you have a DSL cable running from the FTTC NTD/modem to a telephone line socket in your home.
FTTB (Fibre to building)
The primary installation for an FTTB connection can usually be found in a secure cabinet in your building’s basement or communication room. From there, the NBN is delivered to your apartment via the cable infrastructure that is already present – be it copper in older buildings, or ethernet cables in newer installations. This is important to know since you will need to have access in order to power cycle the NTD/modem to set up properly with your eero.
HFC (Hybrid Fibre Coaxial)
HFC connection is used when an existing cable TV, for example, a Foxtel connection, enables the final part of the NBN connection to reach your property. The NTD/modem usually has at least 4 LEDs (Power, Upstream Downstream, Online) that need to be solid. At the back there is usually an available ethernet port where you connect the eero. The coaxial cable will also need to be connected to one of the coaxial outlets in your home.
Internet Service providers and settings required for setup:
Some service providers may require additional information in order to complete setup. In some cases, you may need to provide a PPPoE username/password and uplink VLAN during the initial installation, which should be provided by your service provider. Below is a non-exhaustive list of some providers and what configuration is required.
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Activ8me Protocol: IPoE (DHCP / Automatic IP) VLAN: None/blank Login: No login required
Aussie Broadband Protocol: IPoE (DHCP / Automatic IP; Lease interval: 30 minutes). Kick connection via MyAussie Portal to force a new modem to connect. VLAN: None/blank Login: No login required
Belong Protocol: IPoE (DHCP) VLAN: None/blank Login: No login required
Commander Protocol: PPPoE VLAN ID: 100 MTU: auto or 1492 login: Commander supplied username/password
DCSI Protocol: PPPoE VLAN: None/blank Login: DCSI supplied username/password
Dodo Protocol: PPPoE VLAN ID: 100 login: Dodo provided username/password RSP Supplied equipment auto configures
Exetel Protocol: PPPoE for existing connections, IPoE for most new connections mid-2024 onwards, available on request VLAN ID: None/blank Login: Exetel provided username/password
FlipConnect NBN Protocol: PPPoE (IPoE available on request) VLAN ID: None/blank Login: Flip provided username/password, none for IPoE
Future Broadband Protocol: IPoE (Static IP) VLAN ID: None/blank Login: No login required
iiNet Check out iiNet home page or customer support for protocols/settings required because they may vary.
Internode Protocol:PPPoE VLAN ID Disabled/None (Since TPG takeover VLAN ID) Login: Internodel provided username/password
iPrimus Protocol: PPPoE VLAN ID: 100 login: username@dsl2.iprimus.com.au and supplied password
It's Fubar Protocol: IPoE (DHCP) VLAN: None/blank Login: No login required |
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Kogan Protocol: PPPoE (Prior to 25th July 2023 was IPoE) Any username and password is accepted
Leaptel Protocol: IPoE (DHCP / Dynamic IP / IPoE) VLAN: None/blank Login: No login required
MATE Communicate Protocol: PPPoE VLAN ID: Disabled/None Login: MATE Communicate provided username/password
More Telecom Protocol: PPPoE VLAN: Disabled/blank MTU: 1492 Login: More Telecom provided username/password
Optus Protocol: IPoE (DHCP) VLAN: None/blank No login required
Origin Energy Protocol:IPoE (DHCP) VLAN: None/blank No login required Note: Origin previously used PPPoE, some older service plans may still use this.
SkyMesh Protocol: PPPoE for Vocus aggregated services, or IPoE if SkyMesh have their own backhaul to the CSA VLAN ID: None/blank
Solitary Technology Protocol: IPoE (DHCP / Automatic IP) VLAN: None/blank Login: No login required
Superloop (NuSkope) Protocol: IPoE (DHCP / Automatic IP) VLAN: None/blank Login: No login required
Tangerine Telecom Protocol: PPPoE VLAN: Disabled/blank Login: Tangerine provided username/password
Telstra / Telstra Business Protocol: IPoE (DHCP / Automatic IP) VLAN: None/blank Login: No login required
Vodafone: Protocol: PPPoE VLAN ID: disabled or none Login: Vodafone provided username/password
TPG NBN Protocol: PPPoE VLAN ID: Most new connections, or FTTN under fiber upgrade program = None. For existing FTTN and FTTB, and services with VOIP, VLAN ID = 2.
SpinTel Protocol: PPPoE VLAN ID: None/blank You may need to contact support and request PPPoE credentials if you cannot retrieve them from your online account. SpinTel encourages the use of their modems which are preconfigured. |