How do I set up eero Signal?

eero Signal provides cellular backup for your eero network. Setup takes just a few minutes with the help of the eero app.

Available in 4G LTE and 5G RedCap options, it connects to any USB-C-powered eero on networks with Wi-Fi 6 or later. It can be placed wherever there is a compatible eero, giving you the flexibility to choose the location with the best cell service. 

How do I set up eero Signal on my existing network?

1. Ensure your eero app is updated to 26.0.1
2. Click the blue plus sign
3. Click eero Signal and follow the setup flow.
   • Identify the eero in the location with the best cellular signal.
   • Connect the Y-splitter's junction to the AC adapter. If your Signal includes an AC adapter, use it for power. Otherwise, use your eero's original AC adapter. Plug the short cable from the Y-splitter to your eero.
     • Note: For installation with eero PoE Gateway, refer below
4. When Signal is ready, it will display a white LED. Later, while on backup, both Signal and all eeros will display an aqua LED.

How do I connect eero Signal with eero PoE Gateway?

1. Ensure your eero app is updated to 26.0.1
2. Plug eero Signal into the front USB-C port without plugging anything into the Y-cable
3. Plug the included 140 W adapter into the back USB-C port
4. Do not use the adapter that came with eero Signal, as it can disrupt the 140 W operation and reduce available power for connected PoE devices

Note: With eero Signal connected, eero PoE Gateway allocates 9.3 W from its available power pool

What do the LED lights mean?

Frequently Asked Questions

Why is my eero Signal LED flashing blue?

The eero Signal is in the process of being configured by an eligible eero device. This status includes setting up the eero Signal, as well as updating to the most recent firmware version. Updating firmware can take up to ten minutes, please wait for the device to finish configuring. If it’s been longer than ten minutes, power cycle both the eero Signal and the host eero. Minimum required eeroOS is 7.13.0.

Why is my eero Signal LED solid orange?

The eero Signal is currently not allowed to provide backup internet. eero Signal requires the use of an eero Plus subscription or equivalent from your ISP to function. If you have an active eero Plus subscription, but your eero Signal has a Solid Orange LED, you may have exhausted your data for the allotted period. See the different subscription options we offer to find the plan that works best for your needs.

Why is my eero Signal LED flashing Orange?

A Flashing Orange LED usually means there isn’t enough power. 

1. Verify you're using the correct power adapter for eero Signal. If you have two power adapters, use the 45 W.
2. Check if your eero powers on without eero Signal connected.
3. Verify the outlet is working and isn't controlled by a wall switch.
4. Try connecting eero Signal to another eero on your network.

Why is my eero Signal LED solid red?

The eero Signal is not currently getting cellular connectivity and will not be able to provide backup. Try connecting the eero Signal to another host eero, if possible, or adjust the placement of the eero Signal to an area with better cellular coverage. If this doesn’t work, contact Support.

Why isn’t my eero Signal LED turning on?

If your eero Signal isn't powering on or showing an LED light, this can indicate the LED has been disabled in the app or isn’t getting enough power. 

1. Check the LED status on both your eero and eero Signal.
2. Verify you're using the correct power adapter for eero Signal. If you have two power adapters, use the 45 W.
3. Check if your eero powers on without eero Signal connected.
4. Verify the outlet is working and isn't controlled by a wall switch.
5. Try connecting eero Signal to another eero on your network.