PPPoE Setup Instructions

What is PPPoE

PPPoE is short for Point-to-Point Protocol over Ethernet. This protocol was designed for ISPs to manage how data is received over Internet connections (cable networks, Ethernet networks, fiber networks) and allows multiple customer homes to connect with a single ISP server. Point-to-Point Protocol (the PPP in PPPoE) also enables authentication with username and password credentials.

Note: Read before setting up PPPoE on your eero network

If your Internet Service Provider (ISP) requires PPPoE

1. Contact your ISP for PPPoE credentials

• PPPoE credentials are not the same as your WiFI login credentials

• PPPoE credentials are not the same as your ISP account credentials, but are likely managed by your ISP

1. Entering the wrong credentials to set up PPPoE can result in disabling your network.  If this happens, please try again after hard resetting your gateway eero or contact support@eero.com
2. The PPPoE Credentials must be provided by your ISP in advance of setting up your eero Network 

. PPPoE is supported from eeroOS v6.6.1 and eero App version 6.13.0 and later. eero Outdoor 7, eero Max 7, eero PoE 6, eero PoE Gateway, eero Pro 6, eero 6, eero Pro 6E, and eero 6+ support PPPoE.

Please note: This feature requires a firmware update. If you are setting up older eero units, you may need to set up your network while it’s connected to your modem/router or router and update it to v6.6.1 or later first. Please see these articles for instructions on either setting up eero behind an existing router (“Double NAT-ing your eeros”) or on how to update your network software.

Here are instructions for configuring PPPoE on an existing network:

• Open the eero app
• Select the Settings tab > Network settings
• Tap ISP Settings
• Tap on WAN Type, then choose PPPoE
• Enter your PPPoE username and password, tap Save, and tap Apply.
• Once the PPPoE credentials are applied, you can then connect your eero directly to your modem using an Ethernet cable. It will lose Internet connectivity and should come back online within 1-2 minutes.

Please note: Once PPPoE is enabled, your network will attempt to come online using the PPPoE credentials you’ve configured the next time it attempts to restore internet connectivity or reboots. If configured improperly, your network may fail to come back online after a reboot or other disruption to connectivity.

In order to prevent the network getting stuck in an offline state, please ensure that you follow the guidelines below:

1) Please ensure that you are entering the correct PPPoE credentials. If you’re unsure, please contact your internet service provider for more details.

2) If your ISP has provided a modem router combo device, you may need to contact them to place their hardware into bridge mode after you’ve enabled PPPoE on your eero.

3) If you’re currently using eero in bridge mode with a 3rd party router, you will need to first switch eero to Automatic mode through the eero App under Settings > Network Settings > DHCP & NAT. Once that is completed, you can follow the steps above to enable PPPoE. Once PPPoE is enabled on eero, you can then swap your router for your eero.