If you notice a device that shouldn’t be on your network, you can restrict it from accessing the internet by blocking it from the connected device list.
If you’re using the iOS version of the app, tap on the Home tab to open the list of connected devices. You should see devices separated by category, with recently connected devices appearing below this.
You can tap on any device on this list, then scroll to the bottom of the menu that appears and select Block From Network to disable network access on that device.
Blocked devices will now appear in a new list that populates at the bottom of the home screen. You can tap on any device on this list to remove it from the block list, which will re-enable network access.
To get started using the Android version of the app, open the eero app and tap on connected devices. There will be two lists; one for devices currently on your network and another for recently connected devices.
If any of the devices are unfamiliar or shouldn’t have access to your home network, you can block it by simply tapping on the device and tapping Block from network at the bottom of the screen:
After confirming the block, you will see a blue success notification at the top of the screen:
If you’d like to unblock a device, go to the connected device list, scroll to the bottom, and tap on Blocked devices. Tap on the device you’d like to unblock and tap Unblock at the bottom:
You will see another success notification at the top of the screen. Once a device has been unblocked, it will be able to join your network and access the internet.
Note: Device blocking is not available in bridge mode.