eero Secure is available to all retail customers and limited ISP customers with eero or eero Pro hardware. There are a couple cases where eero Secure isn't supported:
- An eero network that is in bridge mode
- If your eero network is bridged to another router or upstream device, eero Secure (and many other advanced features) are not available. If you'd like to use eero Secure, we recommend unbridging your eero network.
- Networks outside of the United States and Canada
- At this time, eero Secure is only available to customers that are in the United States and Canada. eero has only been tested and certified in the U.S. and Canada, and the services of eero Secure also must abide by certain terms and conditions for a specific region for which the services are being used. As we expand the availability of eero into other regions, we will also provide more information on the availability of eero Secure for these regions as well.