eero Secure is available to all retail customers and limited ISP customers with eero or eero Pro hardware. There are a couple cases where eero Secure isn't supported:
- An eero network that is in bridge mode
- If your eero network is bridged to another router or upstream device, eero Secure (and many other advanced features) are not available. If you'd like to use eero Secure, we recommend unbridging your eero network.