Why are my eero app speed test results different than the ones on my device?

The speed test in the eero app represents the speed between your gateway eero and the modem it is connected to; the test isn't the speed between your eero and the device the eero application is running on. For this reason, the speeds represented in the app will not change as you move around your home.

If you'd like to run a speed test on your client devices (phones, computers, laptops, etc.) to test your network speeds, there are many available resources, including www.speedtest.net. We typically check more than one speed test service, if possible, to ensure that your results are accurate.

If your speeds to your client devices do not reflect the speeds coming into your eero network, you may want to try the following:

  • Toggle your client device's WiFi off and back on
  • Move closer to an eero unit
  • Run a network health check in the eero app (Menu > Help > Troubleshooting)
  • Reboot your eero or entire network

Should the issue persist, please give us a call at 1-877-659-2347 or email us and we'd be happy to look into things with you!

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