Dropped video calls or slow wifi in one room? Here are the most common causes, from easiest to hardest to fix.
Check your devices
First, check if the issue affects one device or multiple. If it's just one device, turn wifi off and on again. If that doesn't work, reboot the device.
If the issue affects multiple devices, or rebooting doesn't help, continue below.
Power cycle your eeros
Power cycle your eero by unplugging the power cable, waiting 30 seconds, and plugging it back in.
The eero's LED flashes white while booting up. It takes about a minute to come online.
Check your speed
Run a speed test from Speedtest.net (computer) or the Speedtest by Ookla app (phone/tablet). Test from the affected area and near your Gateway eero for comparison. Turn wifi off and on before each test to connect to the nearest eero.
Note: Use Ookla or a similar platform — not the eero App. The eero App runs a WAN speed test, which measures your Gateway eero's hardwired connection to your ISP. Results won't vary by location.
If speeds are low everywhere, see our whole network speeds guide. If speeds are only low in the affected area, continue below.
Run a Coverage scan
The Coverage scan in the eero App shows how your eeros' placement impacts your devices' performance. If the scan detects one or more devices have a poor connection, it will recommend moving your eeros to improve wifi coverage.
Move your eeros
Make sure the eero closest to the affected area isn't too far from your other eeros. Check that there aren't too many dense walls in between. Ideally, your eeros should be out in the open with minimal to no interference between them. Check out our full placement tips in our placement guide.
If your eeros are about 30 feet apart with minimal interference, try swapping eero locations. This helps you see if the slow wifi follows a specific eero.
If the problem follows the eero, contact eero Support.