The eero App now includes Coverage scan, a comprehensive utility suite that allows you to perform diagnostic tests on your network. Coverage scan helps users experiencing connectivity issues by providing effective and actionable advice for improving performance.
Coverage scan evaluates the connection strength between devices on your network and the eero each device is connected to. Based on the results, the app provides recommendations to improve performance.
How do I start a Coverage scan?
Tap the notification card near the bottom of the Home screen in the App. You can also access Coverage scan by following these steps:
- Tap Settings in the bottom-right corner
- Scroll down, and tap Troubleshooting
- Tap Device coverage scan
How does Coverage scan work?
When you start a Coverage scan, the app compiles connectivity information for all connected devices to assess whether each device has "strong" or "poor" connectivity. A device connection is considered "strong" if the signal strength for that device is good or better. A network scan result is considered healthy if there are zero devices with a poor connection.
How is signal strength measured?
The eero App rates connection signal strength on a 1-5 scale, where 5 represents a strong connection and 1 represents no connection. The full scale is shown below, or tap the info button in the top right corner of the App screen:
If Coverage scan confirms good connections for all devices on your network, the App will inform you that everything looks good. If one or more devices on your network have poor connections, recommendations for further action will be given.
What is a poor connection?
Devices that have low overall signal strength scores have poor connections. This causes intermittent connectivity issues and slow connection speed.
Connectivity is related to proximity and signal clarity. Devices that have poor connections may be located further away from eeros, near objects that impede radio waves (such as thick walls), or separated by layers of construction material.
What is a strong connection?
Devices that have high overall signal strength (good or better) have a strong connection. Strong connections are recommended for optimized performance across all types of wireless devices.
What recommendations will I receive?
After Coverage scan completes, the app displays recommendations for resolving potential issues. Recommendations vary based on the type and severity of the connectivity problem:
- Everything looks good – Your network is in good condition and no further action is required.
- Adjust eero placement – One or more eeros should be relocated to optimize signal transmission.
- Add an eero – Additional wifi coverage is recommended to improve network performance.
How do I adjust eero placement?
Move an eero closer to devices with connectivity issues. Experiment with placement to provide a stronger, clearer signal to specific areas. Use Coverage scan to test different configurations and find the best location. See Where should I place my eeros?
How do I add an eero?
If your network has several devices that are distant from the nearest eero, and the app detects that moving an eero closer to those devices would not be practical, the app will recommend adding an eero to the network to improve connectivity. Tapping the link provided by the recommendation will redirect to eero's Amazon store page.
If you already have an additional eero to connect, you may use the app to connect that eero to the network. See How do I add or remove eeros from my network?
Where can I find more help?
If you have questions or need assistance, tap "Need more help?" at the bottom of the Coverage scan page. Tapping this link will provide you with quick access to a number of relevant articles from eero Support..
Beyond these resources, the eero Customer Support team is available to provide live assistance.