We’re sorry to hear you’re having trouble! Here are some troubleshooting steps you can try on your own:
Power cycle your eeros: Try power cycling your eeros by unplugging the power cable from the back of your eero, waiting 30 seconds, and plugging it back in. This step can sometimes fix connectivity issues.
The eero’s LED will turn solid white, then be flashing white while booting up. It takes about a minute to start up and begin broadcasting. You’ll know when the cycle is complete because the eero’s LED will go solid white again.
Restart your modem: Restarting your modem can sometimes fix connectivity issues and improve performance. Unplug the power cable from your modem, wait 30 seconds, then plug it back in. Depending on the model of your modem, it can take a few minutes to restart.
Put your modem/router combo device in bridge mode: If you’re plugging your gateway eero into a modem/router combo device, put this device in bridge mode. Check here for tips on how to do this.
Check your Internet connection: You can make sure that you have an Internet connection by plugging your computer directly into the modem. If your Internet connection is up and running, you will be able to access the Internet when connected to the modem via Ethernet.
Delete the troublesome eero from your app: Sometimes deleting the troublesome eero from your app and re-adding it will fix connectivity issues. Check out our instructions on how to remove and re-add an eero on the eero app.
If you’re still having trouble, contact us, and we’ll help you get to the bottom of it.