Can I use eero with my current ISP?


eero has been tested for compatibility with most major Internet Service Providers (ISPs) in the United States, Canada, UK, EU (France, England, Germany, Italy & Spain), and Australia.

To date, no U.S. or Canadian ISP has been confirmed incompatible with eero. As long as you can connect your gateway eero to a modem or upstream device with an Ethernet cord, you should be able to set up and use eero. If you don’t currently have an ISP, please see this article.

  • Examples of ISPs in the U.S. include, but are not limited to, Comcast Xfinity, AT&T, Time Warner Cable, CenturyLink, Charter, Verizon Fios, Cox, Google Fiber, RCN, Blue Ridge, and Frontier.
  • Examples of ISPs in Canada include, but are not limited to, Rogers, Bell Aliant, Eastlink, Shaw, Cogeco, Bell Canada, Videotron, Telus, and TekSavvy.

To use eero, you will need to have a download speed of at least 1 Mbps – this is the minimum suggested speed for eero to function properly.

Please see below for specific configurations for certain ISPs.

Advanced configurations

Since we live in a world with a great deal of variety, some ISPs also may require particular configurations. Here are a few specifics for some common providers::

Verizon FiOS: eeros work well with Verizon FiOS Internet-only service. If you want to control your FiOS TV from within your eero network, there are some additional configuration steps you'll have to take. You can review those steps here.

AT&T’s U-verse: eeros work well with AT&T U-verse service. To set up your eero network just follow the setup instructions in the eero app. After your eero network is configured, we recommend disabling WiFi on the AT&T U-verse router. See our detailed U-verse instructions here.

DSL: Your eeros will work with DSL. If your DSL provider requires PPPoE, you should set up your eeros behind your existing router. (This configuration is called 'double NATing.' See our steps on how to do this here.) After you set up your network, you can log into your existing router and disable WiFi to prevent multiple SSIDs. If you’re not sure how to do this, please contact your ISP for assistance.

Comcast: There are a few ways to set up eero’s while using Comcast/ Xfinity. You can set up your eeros behind your existing router, in either double NAT or bridged mode (if using either of these methods, it’s recommended to disable the wifi broadcast on the Xfinity gateway, unless you are also subscribed to Xfinity’s TV service). Alternatively, you can bridge your Xfinity gateway, and only use eero for all of your devices (if you choose to do this, only the Gateway eero can be connected to the Xfinity gateway with an ethernet cable).

Google Fiber: Google Fiber requires customers to use their Network Box as the primary network router. To use your eeros in a Double NAT configuration, please refer to Google Fiber’s support page for helpful tips on connecting your personal router to the Network Box.

Webpass: Some ISPs, like Webpass, don't require their users to have a modem. In these instances, users should skip the modem instructions in the eero app and instead plug their gateway eero into the Ethernet jack on their wall.

If you don't see your ISP listed above, or have more questions about specific network configurations, please feel free to contact our support team!

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