Can I use eero with my current ISP?


eero has been tested for compatibility with most major ISPs in the United States and Canada.

To date, no U.S. or Canadian ISP has been considered incompatible with eero. As long as you can connect your gateway eero to a modem or upstream device with an Ethernet cord, you should be able to set up and use eero.

  • Examples of ISPs in the U.S. include, but are not limited to, Comcast Xfinity, AT&T, Time Warner Cable, CenturyLink, Charter, Verizon Fios, Cox, Google Fiber, RCN, Blue Ridge, and Frontier.
  • Examples of ISPs in Canada include, but are not limited to, Rogers, Bell Aliant, Eastlink, Shaw, Cogeco, Bell Canada, Videotron, Telus, and TekSavvy.

To use eero, you will need to have a download speed of at least 1 Mbps to receive our system updates. Please see below for specific configurations for certain ISPs.

Advanced configurations

Since we live in a world with a great deal of variety, some ISPs also may require particular configurations. Please see specifics below:

Verizon FiOS: eeros work well with Verizon FiOS Internet-only service. If you want to control your FiOS TV from within your eero network, there are some additional configuration steps you'll have to take. You can review those steps here.

AT&T’s U-verse: eeros work well with AT&T U-verse service. To set up your eero network just follow the setup instructions in the eero app. After your eero network is configured, we recommend disabling WiFi on the AT&T U-verse router. See our detailed U-verse instructions here.

DSL: Your eeros will work with DSL. If your DSL provider requires PPPoE, you should set up your eeros behind your existing router. (This configuration is called 'double NATing.' See our steps on how to do this here.) After you set up your network, you can log into your existing router and disable WiFi to prevent multiple SSIDs. If you’re not sure how to do this, please contact your ISP for assistance.

Google Fiber: Google Fiber’s support page provides helpful tips on connecting your personal router – in this case, your eeros – to your Fiber Jack.

Webpass: Some ISPs, like Webpass, don't require their users to have a modem. In these instances, users should skip the modem instructions in the eero app and instead plug their gateway eero into the Ethernet jack on their wall. 

If you don't see your ISP listed above, or have more questions about specific network configurations, please feel free to contact our support team!

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