How do I set up eero?

New to eero or just curious how long it takes to get your network set up? It’ll only take a few minutes, and your life will never be the same! Trust us. 

Our app will walk you through the process and do most of the heavy-lifting, but here’s a quick overview of what to expect.

Before you begin:

Setup requirements

  • In the box:
    • Ethernet cable
    • eero(s)
    • Power cord(s)
  • What you’ll need:
    • eero iOS or Android app
    • Mobile device with a data connection (If you don't have access to a data connection, see our workaround instructions here.)
    • Internet service
    • Cable or DSL modem (if required)*
    • *Don’t know what a modem is? Unsure if you have one? Find out here.

Here is how to get started getting your eero network online:

STEP 1: Download the eero app for iOS or Android:

Download the eero app – you can find it on the Apple Store or Google Play. eero supports both iOS and Android (check here for details on the versions we support). You’ll need the app to set up your eero network. You won’t be able to set up your system on a web browser.

STEP 2: Create an eero account

When you open the eero app for the first time, it will walk you through creating an account. You’ll need to enter your phone number and email address. We’ll send a verification code to your mobile phone or email address. Enter this code on the verification screen of the app to create your account.

STEP 3: Set up your eero

The eero app will guide you through setting up your gateway eero. It’s three easy steps:

  1. Unplug your modem. If you have other wireless equipment connected to your modem, please unplug it as well.
  2. Connect your eero to your modem using the Ethernet cable. You can use either of the Ethernet ports on the back of your eero.
  3. Plug your eero in with the power adaptor that came in the box. Then plug your modem back into power. For placement tips, including DO's and DON'Ts, visit here.

STEP 4: Create your eero network

Now that you’ve got everything plugged in, it’s time to create your eero network.

  • Register your eero: As you walk through the setup process, the eero app will automatically detect and register your eero. If prompted, you may need to enter your eero’s serial number, which is located on a sticker attached to the bottom of your eero. Just look for a barcode with the letters SN on it – it’s small, but it’s there.
  • Locate your eero: Once your eero has been successfully registered, it’s time to give it a location. This will help you manage it and remind you where it’s placed in your home.
  • Create a network name and password: This will be the same name and password you use to connect devices to your network. You can make it anything you’d like, so get your creative juices flowing. This is a great time to replace the gibberish network name or password you’ve been stuck with forever!
    • If you’re replacing an existing router, one easy option for choosing a network name (SSID) and password is to simply reuse your current SSID and password. This way, you won’t have to reconnect devices that were previously on the network.
    • Keep in mind that running two networks with the same SSID can be problematic. If you have a modem/router combo device – a single unit, often rented from your ISP that acts as your modem and router – please be sure to enable bridge mode on that device. Need help? Give us a call and we’ll walk you through it.

STEP 5: Add eeros to your network

Once you’ve set up your gateway eero, the eero app will walk you through steps to set up additional eeros on your network. eeros can be added wirelessly or by Ethernet backahul. If you need help with placement, we’ve got lots of tips here. It’s a great idea to familiarize yourself with these tips before getting started so that you can optimize placement throughout your home from the get-go.

From the eero blog: location, location, location

Step 6: Connect devices to your eero network

One final (and important) step is to remember to connect all of your devices to your new eero network. To do this, simply find your eero network on your device, enter the network password that you’ve created, and get connected.

If you experience any trouble reconnecting specific devices to your new eero network, try disconnecting and reconnecting WiFi on the device. If that doesn’t work, try rebooting the device and then reconnecting to the network once it powers back on.

If you have any questions, don’t hesitate to reach out. We’re here to help.



Was this article helpful?

Didn't find what you're looking for?

Give us a call at (877) 659-2347 or submit a request. We’ll get back to you as soon as possible.

Powered by Zendesk