Your eero setup with Verizon Fios depends on your service type. Choose the path below that matches your Fios services.
What if I have Fios TV and internet?
If you have Fios TV and internet, you will need to set up your eeros behind your existing router (connected to the Fios router rather than the modem). Once your eero network is fully online, put your eeros in bridge mode.
What if I have Fios internet only?
If you have Fios internet only (no TV), you can connect eero directly to your Optical Network Terminal (ONT).
Note: The ONT converts optical signals to electrical signals for your router. It doesn't function as a modem or network bridge.
Your ONT is configured to communicate with your router either via coax cable or via Ethernet:
If the ONT is configured for coax:
- We recommend calling the Verizon Fiber Solutions Center to have them switch the ONT to Ethernet
- If this is not possible, you can set your eeros up in bridge mode behind your existing router
If the ONT is configured for Ethernet:
Follow the steps below to release your DHCP lease. This has to be done because Fios DHCP leases are bound via MAC address to their router. Releasing this DHCP lease from the old router enables your eero to handle routing properly.
How do I release the DHCP lease?
You can release the DHCP lease using any of these methods:
Power off the router for two hours: Verizon's DHCP lease interval is typically 2 hours. Once this existing lease has expired, the new router can obtain a new DHCP lease.
Call the Verizon Fiber Solutions Center: Call 1-800-VERIZON to break the lease.
Break the lease using the Fios app: Follow the troubleshooting steps for "I can't connect to the internet."
Via the router web interface: You must connect a computer to your Verizon router (via Ethernet is best) and go to your router's IP address in your web browser. The most common router IP addresses are 192.168.1.1 and 192.168.0.1, but you can learn how to find yours with a web search if you are unsure. This lets you access your router's web interface where you can change various network settings. The default login information can be found on the bottom of your router.
Note: The next steps vary based on your router model. Steps for the most common Verizon-provided routers are listed below.
Actiontec MI424-WR Steps:
- Click on My Network icon at the top
- Select Network Connections (coax or Ethernet) based on your connection to the ONT
- Click Settings
- Click Release
- Click Apply
- Disconnect router immediately to prevent it from re-requesting a DHCP lease
Westell 9100EM Steps:
- Click My Network
- Select Network Connections from menu on the left
- Select Broadband Connection (coax or Ethernet) based on your connection to the ONT
- Select Configure Connection
- Click Release
- Click Ok
- Disconnect the router immediately to prevent it from re-requesting a DHCP lease