My Xbox says my NAT is “Strict” or “Moderate” and won’t let me join online games. How do I fix this?

If your Xbox is giving you an error code that says "Strict" or "Moderate", we recommend making sure that you have toggled UPnP to On (the toggle will be green). To do so, take the following steps:

  1. Open the eero app
  2. Tap the menu button in the top left corner
  3. Tap Network Settings
  4. Tap Advanced Settings
  5. Tap UPnP and toggle it to On

If you continue to see the error message, you should open the following ports in your eero app to solve the issue:

Protocol Port(s) to Open
UDP 88, 500, 3544, 4500
TCP 80
UDP & TCP 3074, 53

You can accomplish this from the mobile app by doing the following:

  1. Tap the menu button in the top left corner of your dashboard
  2. Tap Network Settings
  3. Tap Advanced settings
  4. Tap Reservations and Port Forwarding
  5. Tap Add a reservation 
  6. Tap on your Xbox from the device list
  7. Tap Open a port and follow the prompts for each of the ports you wish to forward

After you've taken these steps, you're ready to get back out there and show you are the best Master Chief.

Still having trouble? Feel free to give us a call at 1-877-659-2347 or email us at support@eero.com and we'll get it all sorted out!

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