How should I set up my eeros if my network requires a static IP?

What’s a static IP?

An IP address is a number assigned to a particular device so other computers or devices can locate it. Similar to your home address, which enables your friends, family, and the mailman find you in the real world, your IP address enables your devices to find—and be found by— other devices on the Internet.

Most of the time external IP addresses are automatically assigned by Internet service providers (ISPs), so customers don’t have to worry about them. Some ISPs, however, require unique static IP settings to set up a network. If you’re unsure whether or not your network requires a static IP,  please check with your ISP for details.

 

Setting up eeros with static IP

When you are setting up your eero network, during the setup flow there will be a prompt on the Gateway eero Setup page titled Unplug modem and old router from power. Tap on different configuration to set up your static IP.

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From the list, tap on Static IP and tap Select Configuration. Enter the required fields, and tap Next.

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From there, just follow the steps and complete set up of your eero network.

Already have a network?

If you already have an eero network and would like to switch over to a static IP, take the following steps:

  1. Open the eero app
  2. Tap on the menu button
  3. Tap on Network Settings
  4. Tap on Advanced settings
  5. Tap on Internet connection
  6. Select Static IP and fill in the required information

If you have any other questions about static IP or need any further assistance, feel free to give us a call at 1-877-659-2347 or email us at support@eero.com.

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