How do I create and manage users in Family Profiles?

Creating profiles

To get started, you’ll first need to create profiles for the members of your household:

  1. Open the eero app and tap the menu button on the top left
  2. Tap on Family Profiles (if you don’t see this option, please update your app)
  3. If it’s your first time creating a Family Profile user, you’ll be greeted by the Add a profile prompt.
  4. If you’re looking to add another user, tap the “+” in the top right corner
  5. Enter the profile name of your choice and then tap Next
  6. Select one or more devices by tapping on the device name in your device list
  7. Tap Save in the top right corner 

Adding devices to profiles

Family Profiles allows you to associate connected devices on your network to specific users within your home. Each device can only be added to one profile, so shared devices like the family room TV will need to be associated with a single user or profile.

To add a device to a profile:

  1. Open the eero app and tap the menu button on the top left
  2. Tap on Family Profiles
  3. Tap into the profile you would like to update
  4. Tap Devices assigned to this profile
  5. Tap on the “+” on the top right corner
  6. Select one or more devices by tapping on the name of the devices
  7. Lastly, tap Save on the top right corner

You can also assign devices to individual profiles from the My network section of the app:

  1. Open the eero app (you should land on the My network screen)
  2. Tap on Number of devices currently on network below your speed test results
  3. Select the device you would like to add to a profile
  4. Tap Profile (it will say Unassigned if it isn’t assigned to a profile already)
  5. A list of profiles should display. Please select the profile you would like to assign that device to. If the profile you're looking for doesn't exist, you can create it by tapping on the “+” on the top right corner.

Note: To avoid conflict between various schedules and pauses, a device can only be assigned to one profile at at time. If you’d like to revoke access to a device that multiple people in your home use—the family room TV, for example—you may want to create a separate user profile for that device.


Deleting users

Deleting user profiles from Family Profiles is simple. Please keep in mind that deleting a user profile will disassociate all devices assigned to that profile, thus making these devices free to add to other profiles.

To delete a user profile from Family Profiles:

  1. Open the eero app and tap the menu button on the top left
  2. Tap on Family Profiles (if you don’t see this option, please update your app)
  3. Tap into the profile you would like to delete
  4. Tap Delete profile at the bottom of the screen next to the red trash can
  5. A pop up will display asking “Are you sure you want to delete this profile?”
  6. Tap Delete profile

Note: When you delete a user profile from Family Profiles, all of the devices under that user profile will become unassigned. You can then assign them to a different user profile or leave them unassigned.

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