To manually pause the internet within Profiles, you must first create a profile for a user and associate devices with their profile. Then you can pause all devices on that profile simultaneously:
- On the eero App Home tab, and tap the profile you'd like to pause
- Tap Pause profile
- To resume (unpause) internet access for all devices on the profile, tap Resume profile
You can also create schedules to restrict network access for users at specific times on a recurring basis.
How do I pause an individual device?
- Open the eero App
- Locate the device you'd like to pause either on the Home tab under the Devices section or by searching for it in the Devices tab
- Tap Pause device
- To resume (unpause) the device's internet access, tap Resume device
How do I know if a profile is paused?
A paused profile shows "Paused" under the profile name on the eero App Home tab.
How do I know if my device is paused?
If your device is paused while you're browsing the web, it'll display a page letting you know that your device has been paused.
If you're not using a web browser, and instead are using an application or device without a user interface (a wifi speaker, for example), the service won't be available until you unpause network access to that device. Some devices may show that they don't have internet access through an error message.
What's the difference between pausing and blocking a device?
Just like with paused devices, blocked devices can't reach the internet. However, blocked devices are unable to join your eero network at all. Trying to connect to your network with a blocked device will result in an error, even if the password is correct.
Paused devices can still connect to your network, and they'll show as online in the eero App and in your device's wifi settings. But they can't browse the internet until you unpause them.