Setting Up eero with Sky

Being one of the most common providers in the UK, Sky has a few different configurations, all of which are compatible with eero. 


Firstly, it is important to understand your Sky setup. Unlike most providers out there, Sky does not give the ability to put their modem/router device in Bridge mode. This is due to the fact that they use MER (MAC Encapsulation Routing) (IPoE) to authenticate the hardware as well as CHAP credentials. Since eero does not support this protocol, an extra step is required to optimize the performance of your network. 

 With that being said, here are the most common ways to set up your eero with Sky. 


Setting up in Double NAT

While this sounds complicated, it's fairly simple. All you have to do is to connect your Gateway eero to the existing Sky Hub and follow the instructions in the eero app to set up the eero network. 


Once this has been completed, it is important to turn off the Wi-Fi of your Sky Hub in order to avoid any unwanted interference.

Here is how to do that :

  • Make sure you're connected to your home broadband network
  • Open your browser and type into your address bar.
  • When prompted enter the following:

                             Username: admin 

                             Password: sky or, your WIFI password (case sensitive)

  • Once logged in, go to Wireless and disable the wireless signal of the hub. 

Setting up with eero in Bridge mode

The most simple way of setting up eero with Sky is to put the eeros  After you have completed the steps above, you can choose to put your eeros in Bridge mode:

  • Open the eero app and tap Settings (bottom right corner)
  • Tap Advanced
  • Tap DHCP & NAT
  • Switch your selection from Automatic (recommended) to Bridge
  • Tap the Save button in the top right corner

Setting up with PPPoE (valid only for eero 6, eero Pro 6, eero Pro 6E and eero 6+)

Even though Sky is using PPPoE (or PPPoA), the Sky router will still be needed for the setup (Setting up in double NAT). PPPoE with Sky is available only in Ireland.

Here you can find the user manuals of the most common Sky equipment. 


Sky Q mesh system

Sky Q mesh system contains a main router and mini boxes that extend the signal. Usually it is not recommended to have multiple devices broadcasting wireless signals. There’s a way though, where the wireless could be disabled on all Sky Q hubs and then connected via ethernet cable to one another. In order to disable both wireless bands - 2.4GHz and 5GHz on the main router and the ‘mini’ boxes - there’s a 001 process for service mode in the settings and default them to use a wired connection. 


Therefore, the steps would be the following:

  1. Disable WiFi on the Sky Broadband router
  2. Disable WiFi on the Sky Q and Q mini boxes
  3. Connect the eero to the ethernet port of the sky broadband router
  4. Connect the Sky Q main box to the eero router 

If you have any other questions, please don't hesitate to reach out to our team. We are more than happy to help answer or address any concerns.

Was this article helpful?

Didn't find what you're looking for?

Give us a call at (877) 659-2347 or submit a request. We’ll get back to you as soon as possible.

Powered by Zendesk