How do I configure ISP settings?

Your Internet Service Provider (ISP) is the third-party company responsible for supplying a broadband, fiber, or wireless signal to your home. Some ISPs require specific configurations such as PPPoE or VLAN Tagging so that the modem can communicate with your eero gateway. If you’re unsure whether your ISP or modem requires advanced ISP settings, check with your Internet Service Provider for details.
 

This article covers:

• Static IP
• VLAN Tagging
• PPPoE

Your eero gateway uses a WAN IP address to connect to the internet. Depending on your ISP, you may need to configure a specific WAN Type or use an Uplink VLAN tag. eeros are configured to use DHCP, but you may configure Static IP or PPPoE if required by your ISP.
 

Note: PPPoE and VLAN tagging are currently supported on eero 6 models or newer (not including the Ring Alarm Pro) with minimum versions: eeroOS 6.6.1+ and mobile App version 6.13.0+
 

How do I set up a static IP?

All wifi networks have an external IP address so that information you request while using the internet is sent to the right place. Most networks use a dynamic external IP address that changes periodically, but some ISPs may require you to use a static IP address instead. 

If your ISP has assigned you a static IP address, see our guide for setting up a Static IP here.
 

How do I set up VLAN tagging?

A virtual LAN (VLAN) is a local area network that categorizes client devices and workstations despite their geographic location. VLAN tagging is performed by some ISPs to recognize a network and ensures the network receives the right information. Contact your ISP to check if you need VLAN tagging to access the internet. To configure the VLAN tag, you’ll need an ID number between 1 and 4094. 

Here are common VLAN ID settings for some ISPs:

• Trustpower - 10
• Melita - 867

Setting up your eero gateway with uplink VLAN tag: 

1. Begin setting up your network in the eero App using the steps shown in How do I set up eero?
2. You should receive the error message “Your eero can’t reach the internet” indicating your ISP refused your eero’s request to connect. Tap Internet settings to continue
3. Toggle on Uplink VLAN Tag
4. Enter your VLAN ID
5. Tap Apply settings

Configuring VLAN tag with an existing network: 

1. Open the eero app and tap Settings in the bottom-right corner
2. Tap Advanced networking 
3. Tap ISP Settings
4. Toggle on Uplink VLAN Tag
5. Enter your VLAN ID
6. Tap Save settings
    

If you received eeros directly from your ISP and your ISP requires Multi-Cast VLAN IPTV:

1. Open the eero App, and tap Settings in the bottom-right corner
2. Tap Advanced networking
3. Tap ISP Settings and toggle Multicast IPTV
4. Enter in the ID Number
5. Select DHCP or Static
   • If Static, enter static IP information
     • If the network is in bridge mode, this will only appear as a toggle. All other ISP settings will be unavailable to edit
6. Make any changes, then tap Save settings

How do I set up PPPoE?

PPPoE is short for Point-to-Point Protocol over Ethernet. This protocol was designed for ISPs to manage how data is received over Ethernet networks (cable networks) and allows multiple customer homes to connect with a single ISP server. Point-to-Point Protocol (the PPP in PPPoE) also enables authentication with username and password credentials.

If your ISP requires you to use a PPPoE configuration, see PPPoE Setup Instructions to learn how to set up your eero network.