Configuring Internet service provider (ISP) settings 

Configuring Internet service provider (ISP) settings 

Your Internet Service Provider (ISP) establishes the internet in your home, which provides wifi in your residence. Some ISPs require specific configurations such as PPPoE or VLAN Tagging, so that the modem can communicate with your eero gateway. If you’re unsure whether or not your ISP or modem requires advanced ISP settings, please check with your Internet service provider for details.

This article covers:

Static IP

For external IP settings, see our guide for setting up a Static IP here.

WAN Uplink VLAN tag

A virtual LAN (VLAN) is a local area network that categorizes client devices and workstations despite their geographic location. VLAN tagging is performed by some ISPs to recognize a network and ensures the network receives the right information. Contact your ISP to check if you need VLAN tagging to access the Internet. In order to configure the VLAN tag, you will need an ID number between 1 and 4094. Currently, VLAN tagging is only available for eero 6 and eero Pro 6.

 

Here are common VLAN ID settings for some ISPs:

  • Trustpower - 10
  • Melita - 867

 

Setting up eero gateway with uplink VLAN tag: 

  1. Begin eero gateway setup in the eero app 
  2. Allow the eero app to first try and connect to the Internet
  3. If necessary, make any changes to your ISP Settings 

Configuring VLAN tag with an existing network: 

  1. Open the eero app 
  2. Select the Settings tab > Advanced 
  3. Tap ISP Settings > Choose VLAN Tag

Make any changes, then tap Save

PPPoE

PPPoE is short for Point-to-Point Protocol over Ethernet. This protocol was designed for ISPs to manage how data is received over Ethernet networks (cable networks) and allows multiple customer homes to connect with a single ISP server. Point-to-Point Protocol (the PPP in PPPoE) also enables authentication and authorization checks with username and password credentials.

eero does not support PPPoE. If your ISP requires PPPoE to access the internet, you will need to setup your eero network behind another router that does support PPPoE. For information on how to setup eero when your network requires PPPoE, please see this article.

 

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