eero Signal

Table of Contents

• What is eero Signal?
• How does eero Signal work?
• What eero devices is eero Signal compatible with?
• Hardware Specifications
• Do I need a subscription to use eero Signal?
• Frequently Asked Questions

What is eero Signal?

eero Signal provides dedicated cellular backup connectivity to compatible eero networks. Designed to keep your network online in the event your primary internet connection goes down, eero Signal will automatically detect an internet outage and use the best cellular backup connection available through an included multicarrier eSim. No need to set up a carrier, it finds the right network for your location.

eero Signal requires a data plan to enable backup connectivity, available through an annual eero Plus. eero Signal can only be used for backup connectivity at a single location and requires an existing primary internet connection. 

eero Signal is available in 4G LTE and 5G RedCap options and sets up in minutes. The eero app guides you through setup and allows you to manage your network from anywhere.  If you're looking to set up eero Signal, see eero Signal Setup Guide.

How does eero Signal work?

• Your network will automatically switch to eero Signal in a WAN (primary internet) outage.
• All eero hardware in the network will indicate aqua (blue-green) on their LEDs while on backup.
• Service status will be displayed in the eero App on the home screen.
• You will receive a push notification on the phone associated with the account to alert that you are using backup data.
• A second notification will display when the WAN (primary internet) returns and data is no longer being used.
• You will be notified via notification if you run out of data, and will have the ability to purchase more if needed in the app.

What eero devices is eero Signal compatible with?

eero Signal will work with any of the following eeros, provided they are powered via USB-C:

• eero 6
• eero 6 Extender
• eero Pro 6
• eero 6+
• eero Pro 6E
• eero PoE 6*
• eero 7
• eero Pro 7
• eero Max 7
• eero PoE 7*
• eero PoE Gateway

*Must be powered via USB-C

Note: eero Signal requires an annual eero Plus subscription.

 I have ISP provided eeros, can I use eero Signal purchased on eero.com or amazon.com?

If you have eeros provided by your ISP, please reach out to your ISP for purchasing options for eero Signal.

Hardware Specifications

eero Signal can be connected to any USB-C-powered eero on a network that supports Wi-Fi 6 and up. eero Signal produces no wifi signal of its own.  It can be placed wherever there is a compatible eero, giving you the flexibility to choose the location with the best cell service. Available in both 4G LTE and 5G RedCap options, eero Signal is easy to set up in just a few minutes. The eero app guides you through setup and allows you to manage your network from anywhere. See more about setting up eero Signal: eero Signal Setup Guide

eero Signal (4G LTE)

eero Signal (5G)

Do I need a subscription to use eero Signal?

Yes, eero Signal requires a backup data plan through an annual eero Plus or eero Plus 100 subscription.  

New eero Signal 4G LTE purchases include a 6-month eero Plus subscription. To activate, enter your credit card information during setup. Your subscription automatically renews at $99 per year.

If you don't have an eero Plus subscription when connecting eero Signal, you'll be prompted to purchase one during setup.

What's included with eero Plus?

Annual eero Plus subscribers receive up to 10 GB of backup data per year during internet outages. This amount works well if you experience a few short outages annually.

What's included with eero Plus 100?

For customers who experience frequent outages and need more backup data, eero Plus 100 provides up to 100 GB of backup data per month during internet outages.

You can upgrade to eero Plus 100 for 50% off ($99) during setup or anytime in your first year. Your subscription automatically renews at $199 per year after that.

Frequently Asked Questions

Is eero Signal a router?

No, eero Signal provides a cellular connection to the internet, it doesn’t provide wifi. It needs to be connected to a compatible eero router for you to have wifi in your home or business.

Where is the best place to set up eero Signal?

eero Signal is made to connect to any compatible eero in your network, so pick the eero that’s in the room with the best cell service. Avoid putting it in a cabinet or basement, the higher up and closer to an exterior wall the better.

Can I use eero Signal with routers that aren't made by eero?

No, eero Signal only works with compatible eero routers.

Does eero Signal have a battery backup for when my power goes out?

eero Signal does not include a battery; it will not work in the event of a power outage unless you have a backup battery.

Do I need a separate subscription for cellular data?

Yes, just like other cellular devices, you need a subscription for connectivity. An annual eero Plus subscription provides 10 GB of data for eero Signal per year. For more regular or longer outages, get 100 GB of data per month with eero Plus 100.  

How do I subscribe to eero Plus 100?

To upgrade to eero Plus 100, follow the below flow for your point of purchase.

If you purchased through Amazon.com:

Contact eero support to help with your subscription upgrade. Subscriptions purchased through Amazon.com are managed differently than subscriptions purchased through our online store.

If you purchased through our online store:

1. Go to account.eero.com and make sure your payment information is up to date
2. Contact eero support if the issue continues

If you purchased via Apple or Google In-app Purchase:

1. Open the eero App, Tap Settings, then Account Settings
   • Apple: Tap Manage via the Apple Store
   • Google: Tap Manage via the Google Store

What speeds can I expect with eero Signal?

Based on estimates measured from the eero 4G Signal device, most customers will typically experience download speeds of 14-48 Mbps, upload speeds of 3-23 Mbps, and latency of 62-88 milliseconds, though actual speeds will vary. For more information see, What speeds can I expect with eero Signal?

Can I use my existing eero’s power cord for eero Signal?

For eero 7, eero Pro 7, eero Max 7, eero Pro 6E, eero 6+, eero 6, use the power cord included with eero Signal to ensure sufficient power for both devices. If you are connecting eero Signal to an eero Gateway, you must plug the eero Signal directly into the front USB port and use the eero Gateway's original power cord for the back USB port.

If I have an eero Plus monthly subscription, do I need to change to an annual subscription to use eero Signal?

Yes, a monthly subscription does not include connectivity for eero Signal.

Can I use eero Signal for my primary internet connection?

No, eero Signal is to be used for backup connectivity only at a single location, and requires an existing primary internet connection.

What happens if I have multiple backup methods?

If you have several backup options, your network uses them in this order:

1. Main internet (your modem or ONT)
2. eero Signal (first backup option)
3. Ring Alarm Pro
4. eero Internet Backup (wireless connection)

eero Signal stays active until it runs out of data. Then the next backup method takes over.

What if I already have an eero Plus subscription? 

eero Signal is compatible with existing annual eero Plus subscription plans purchased via account.eero.com  and via the eero App, allowing subscribers to take advantage of backup wifi at no additional cost. Monthly subscription plans can be converted into annual subscription plans in the eero App. 

At this time, monthly subscription plans are incompatible with eero Signal.

Upgrading an existing eero Plus subscription to eero Plus 100 can be done via the eero App or via account.eero.com. 

What are the power requirements for eero Signal?

The packaging for eero Signal includes a 45W AC adapter that is sufficient to power both it and the eero it is connected to. If you are using a different Y-splitter and need specific information about its power requirements, refer to the table below for power requirements listed by model:

• eero 6: 27W AC adapter
• eero Pro 6: 45W AC adapter
• eero 6+: 27W AC adapter
• eero Pro 6E: 45W AC adapter
• eero PoE 6 (Using USB-C power): 45W AC adapter
• eero 7: 27W AC adapter
• eero Pro 7: 45W AC adapter
• eero Max 7: 45W AC adapter
• eero PoE 7 (Using USB-C power): 45W AC adapter
• eero PoE Gateway: 140W AC adapter

I’m having trouble setting up my eero Signal, what should I do?

For help setting up your eero Signal, see eero Signal Setup Guide