For the most part, you are able to freely use or give away eeros that you have purchased via retailers such as Amazon, Best Buy, Costco, or elsewhere, and you can purchase used retail eeros as well. This means you are able to take an eero you own and set it up on a different network, and you can utilize eeros that were previously associated with another network and owner.
In general, you can purchase and configure a previously used eero to either create or extend an eero network. However, there are some important exceptions and details to consider to ensure the used eero you are purchasing is compatible with your network.
Retail eeros and ISP-provided eeros
The principle factor determining whether an eero can be successfully resold and reused is its point of origin. There are two major distribution channels for eeros in circulation: retail and Internet Service Provider (ISP).
Retail
As their name implies, retail eeros are typically obtained from standard vendors such as Amazon, Best Buy, or eero.com. These eeros have transferable ownership rights, and can be given to others without issue.
Note: eeros obtained from Pro Installers are usually sourced from retail channels, and behave in the same manner.
Internet Service Providers (ISP)
In contrast, ISP-provided eeros have been sold directly by eero to a partnered ISP. These eeros are considered the property of the organization that purchased them, and should not be used outside of ISP-managed networks.
What happens if I try to use an ISP-provided eero on my network?
If you attempt to set up an ISP-provided eero on an eero network that isn’t managed by that ISP, the eero can automatically fail the setup process, and the app will display an error message as shown below:
If an ISP-provided eero is currently connected to your network, it may become unusable if it is hard reset.
Note: eero Support cannot resolve ownership disputes related to ISP-provided eeros. Only the ISP that owns the eero can authorize its use.
Why do I see ISP logo branding on my eero App?
Many eeros that are provided by ISPs have special in-App branding that helps further identify the eero’s associations. Whenever an ISP-provided eero is detected on an existing network, the ISP branding will appear automatically in the eero App. This branding is tied to the eero itself, and will always be present whenever the ISP-provided eero is connected to the network.
How can I ensure the used eero I am purchasing is a retail eero?
The best way to determine whether a used eero can be freely connected to your network is to verify its serial number, typically located on the bottom or backside of the device. When looking to purchase a used eero, check to see if the serial number is provided, and request it from the seller if it is not visible. If the seller declines to provide the serial number, we strongly advise against moving forward with the purchase.
ISP-provided eeros sometimes appear for sale on auction sites such as eBay. Avoiding sites like these, as well as the Amazon Marketplace (distinct from Amazon’s main store pages) is a good way to ensure that you aren’t potentially purchasing an ISP-provided eero.
Amazon Marketplace
In addition to its primary sales channel, Amazon also allows third-party sellers to offer new and used versions of certain products. These products may come from the seller’s own inventory, with shipping handled by Amazon.
You can observe the difference between the standard Amazon vendor interface and the Amazon Marketplace interface below:
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The standard Amazon vendor interface appears to the right of the displayed product image.
To confirm you are using the Amazon vendor interface, make sure that the product Ships from Amazon.com and is sold by Amazon.com.
Products sold by Amazon are subject to its return policy. |
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If third-party sellers offer a product sold by Amazon, whether new or used, it will be displayed under Other sellers on Amazon.
Products sold by third-party vendors may be priced differently than the price listed for a new product sold directly by Amazon.
Products shipped from third-party vendors come from their inventory, and have not been verified by Amazon or eero. |