Pro installers are now able to offer and receive commissions for eero Plus and eero Business (EB) subscriptions. Previously, these subscriptions were only available for purchase from within the eero App. Now, Pro Installers will be able to generate subscription offers through QR codes, emails, and link sharing, providing one time commissions for every customer who subscribes to eero Plus or eero Business.
What is eero Plus?
eero Plus is a collection of premium networking features designed to enhance security and functionality of home eero networks. In addition to offering several exclusive features that further upgrade a customer’s eero experience, eero Plus also includes access to backup data cellular plans for the eero Signal.
More information about eero Plus can be found by viewing our dedicated article.
What is eero Business?
eero Business is an enterprise-focused feature suite designed for small-to-medium businesses. The service includes features like Multi SSID, Captive Portal, Bandwidth Limit, Internet Backup, Advanced Security, Historical Data and more.
More information about eero Business can be found by viewing our eero Business FAQs.
Invite to Subscribe
Pro installers may invite both new and existing customers whose networks they manage to subscribe to either eero Plus or eero Business, where applicable. The process for inviting new versus existing customers have been organized into two key scenarios:
- Post-Setup Subscription Offer: After a Pro Installer completes network setup and transfers ownership to the customer, they will be prompted by the app to offer a subscription.
- Upgrade Existing Network: Pro Installers may select from any previously set up network in their Managed Networks list to initiate a subscription offer.
Installers can utilize the eero App to generate referrals that will be automatically sent to retail customers they manage. These referrals can come in the form of a scannable QR code, a shareable link, or a direct email.
Inviting customers to subscribe is easy and can be done entirely through the eero App.
Option 1: Post-Setup Subscription Offer
- Once a customer’s network has been set up and transferred to their eero account, the installer’s App will automatically prompt them with an option to offer a subscription:
- Selecting Upgrade network will take the installer to a screen allowing them to choose between an eero Plus or eero Business subscription to offer the customer:
- Tapping on Compare plans will display a side-by-side comparison of each subscription:
- The app will display a QR code that the customer can scan with their phone to complete their purchase:
- The App will open a “share interface” to send a direct link when Share link is selected.
Option 2: Upgrade Existing Network
- Select the network for the customer you wish to invite from your Managed Networks list
- Tap the
menu and select Upgrade Network to access the main subscription selection screen shown above:
Note: If needed, installers can resend the link as an email, QR code or direct link by tapping on the menu if an invite has been previously sent.
Frequently Asked Questions
Can Pro Installers offer subscriptions to networks they've already set up?
Yes, Installers can select any network from their Managed Networks list and tap "Upgrade Network" to offer a subscription.
How do Pro Installers earn commission from subscriptions?
The commission structure and payment mechanism is handled through the Stripe. When a customer subscribes using a link generated by a Pro Installer, the subscription is associated with that Pro Installer's administrator’s account.
What happens if a customer already has a subscription?
The "Upgrade Network" option will not be displayed for networks that already have an active subscription.
Can customers change their subscription after purchasing?
Yes, customers can manage their subscription through the standard subscription management interface in the eero app.