You can close your eero account and delete your data through the eero App (requires version 6.18.0 or later). You can also request account closure by emailing privacy@eero.com. This process is permanent and can't be undone.
Note: eero is legally required or entitled to retain some types of data, such as order history. We do this in line with applicable laws including for tax, accounting and fraud prevention purposes. If you linked your eero and Amazon account, or purchased or received your eero products or services from another entity (such as Amazon or your internet service provider), these entities may control data and you may wish to also exercise your data rights with those entities directly.
What happens if I delete and close my eero account?
You'll immediately lose access to all eero devices and services associated with your account. This includes:
- All eero networks owned by your account will be deleted, including their settings
- You'll lose access to any eero networks you have permission to manage as admin
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All eero subscriptions, such as eero Plus, associated with your account.
- You will need to be canceled prior to deletion. These services will continue through the subscription period without a refund unless required by our terms or by law. See How do I sign up for and manage my eero subscription?
Once your account is deleted, your networks, services, and other data will no longer be available and can't be restored. eero isn't able to recover any deleted accounts, so be sure you want to take these steps before proceeding. Your eero network(s) will go offline, and any devices connected to those networks will no longer be able to reach the internet through the offline eero network(s).
If you later wish to use products or services that require an eero account, you'll need to create a new eero account.
Additionally, if you received your eero device(s) from a service provider you still intend to use (such as your ISP), deletion may cause service provider account disruptions. Your service provider won't be able to reinstitute or create an eero account on your behalf to resolve such disruptions.
How do I delete my account?
Active network:
- Open the eero App, and tap Settings in the bottom-right corner
- Tap Account settings
- At the bottom of the Account settings screen, tap Delete account and data
- Review the text, then tap the checkbox next to 'I want to permanently close my account and delete my data'
- Tap the Delete account and data button
If you don't currently have an active network:
- Open the eero App, and tap Already have an account? to log in
- Once you're logged in, tap the I want to delete my account and data button at the bottom of the screen
- Review the text, then tap the checkbox next to 'I want to permanently close my account and delete my data'
- Tap the Delete account and data button