How do I set up eero with BT?

BT hubs cannot be put in bridge mode. You can set up eero with BT using Double NAT or by putting your eero network in bridge mode.

Note: Double NAT is required if you use BT Phone services.

How do I set up Double NAT with BT?

To set your network up in Double NAT, connect it to the Ethernet port of the BT Hub and follow the in-app instructions. Then disable the Wi-Fi on the BT Hub.

Here's how to turn Wi-Fi on and off on the BT Smart Hub:

1. Open a web browser on a device connected to your Hub and type 192.168.1.254 in the address bar to open the Hub Manager
2. Tap Advanced Settings
3. Tap Wireless
4. Enter the admin password (find the default password on your Hub settings card on the back of your Hub, or use the password override feature if you've changed it)
5. Set the Wireless switch to ON or OFF to turn Wi-Fi on or off for both bands
6. Tap Save

Note: The steps above refer to most BT Hubs. If you need help turning off the Wi-Fi signal, contact the BT support team.

After disabling the Wi-Fi, keep your configuration as Double NAT, or put your eero network in bridge mode if needed.

Can I use PPPoE with BT?

BT offers two setup types: FTTP and FTTC. With FTTP, you can use PPPoE and connect your eero directly to the BT ONT.

To use PPPoE, you need your PPPoE username and password from BT.